Q: When I try and start a new application on ATLAS the box stating 'New coverholder application (Lloyd's broker or Managing Agent) is greyed out and is unable to be clicked, why is this?
A: New coverholder applications are stated from the Company Search tab which is available to Lloyd's brokers and managing agents. This generates the unique PIN and builds the coverholder record which will hold the details and associated documents which the Managing Agent will use to complete their due diligence as to the suitability of the coverholder to act on their behalf. In order for the grey button to be unlocked you will first need to type in the legal name of the entity, select all coverholders and click search. This is a fail safe aspect of ATLAS which will stop the same legal entity and address being registered twice on ATLAS. Once you have searched for this legal entity any coverholder which matches this name will appear, if the prospective coverholder isn't already listed then you can request to start a 'New coverholder application'
Q: I have started the application on ATLAS and the information is nearly complete or the application has now been submitted to the broker or Managing Agent for review, however there has been a change of broker, what do I need to do?
A: If the coverholder is looking to change their broker at any point in the application process, Lloyd's will need to be notified and we will request confirmation from the coverholder that they wish to instruct a new broker. This information needs to be provided either via email or letter to Lloyd's. Once this evidence has been received Lloyd's will amend the broker on the application which will unlock access for them to view the application.