Complaints
It is Lloyd's policy that all complaints should be handled quickly, fairly and in accordance with the requirements of the Financial Conduct Authority. View Lloyd's complaints handling arrangements.
Make a Complaint
View all 'Make a Complaint'Policyholder complaints
Details of how to make a complaint on a Lloyd's policy for both UK policyholders as well as policyholders outside of the UK.
Complaints Handling at Lloyd's
Requirements for managing agents and their representatives for the handling of policyholder complaints.
Corporation complaints guidelines
Guide for Employees: Handling and resolving complaints from Members relating to the Corporation of Lloyd's.
Complaints by Lloyd's Members
It is Lloyd's policy that all Members' complaints should be handled quickly, fairly and in accordance with the requirements of the Financial Conduct Authority.
Agents Complaints Guidelines
Guide for Employees: Handling and resolving complaints from members relating to their members' agent and/or managing agent.
LAS guidance notes
Lloyd's Arbitration Scheme (Members and Underwriting Agent's Arbitration Scheme) guidance notes