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It is Lloyd's policy that all complaints should be handled quickly, fairly and in accordance with the requirements of the Financial Conduct Authority. View Lloyd's complaints handling arrangements.
Make a Complaint
Details of how to make a complaint on a Lloyd's policy for both UK policyholders as well as policyholders outside of the UK.
Requirements for managing agents and their representatives for the handling of policyholder complaints.
Guide for Employees: Handling and resolving complaints from Members relating to the Corporation of Lloyd's.
It is Lloyd's policy that all Members' complaints should be handled quickly, fairly and in accordance with the requirements of the Financial Conduct Authority.
Guide for Employees: Handling and resolving complaints from members relating to their members' agent and/or managing agent.
Lloyd's Arbitration Scheme (Members and Underwriting Agent's Arbitration Scheme) guidance notes