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Claims information for market participants

Claims information for market participants

Lloyd’s success has been built on its reputation for paying all valid claims. The provision of excellent claims service to policyholders remains a cornerstone of the market’s business.

Lloyd's Claims team is designed to work in partnership with the Lloyd's market to enhance our customers' experience. Drawing on traditional Lloyd's strengths of innovation, expertise and communication, this partnership is equipped to reach new levels of claims performance.

Role of the Claims Team

The Claims Team at Lloyd’s covers two key roles:

  • Claims Performance Management – To identify and address present and emerging material claims performance risks, assist in delivering Lloyd’s Claims Strategy and provide market leadership in claims performance.
  • Claims Improvement – To identify and deliver impactful claims process and service improvements at a market level to support world class claims management with efficient central services and seamless processing that drive outstanding claims performance in terms of customer outcomes, efficiency and effectiveness.

Claims Reporting Suite

The Claims Reporting Suite (CRS) is a dashboard view available to managing agents and Lloyd’s via web browser of their claims data, with the ability to drill down to underlying data.

The purpose of the Claims Reporting Suite is to provide transparent and standard view of claims performance against an agreed market set of Key Performance Indicators

Download an explanation of the ten Key Performance Indicators