Coverholders and Delegated Claims Authorities have to report on risks, premiums and claims transacted under their contracts to Lloyd’s syndicates. This page includes various tools to assist with this reporting.
Coverholders are given authority to write risks on behalf of Lloyd’s syndicates via binding authority contracts. For Lloyd's Brussels this authority will be given via Coverholder Appointment Agreement (CAA). Part of the contractual agreement is that the coverholder regularly reports risk, premium and claims information to the Lloyd’s syndicate.
Lloyd's syndicates have agreed a core set of regulatory, tax, premium and claims information which applies to all coverholders and to TPAs/TCAs with claims authority. Lloyd's Coverholder Reporting Standards provide details of these requirements. The purpose of the standards is to make it easier to work with the Lloyd’s market by creating a consistent request for data from coverholders and TPAs/TCAs. The standards state the core set of regulatory, tax, premiums and claims information coverholders and TPAs/TCAs are required to report into the Lloyd’s market for all classes of business in all territories.
By using the Lloyd's standards, all coverholders and TPAs/TCAs can be assured that they are meeting all Lloyd's tax and regulatory requirements, and therefore it is strongly encouraged that all coverholders and TPAs/TCAs adopt these standards.
In response to market request Lloyd's mandated that all Lloyd’s syndicates request and collect data consistent with the requirements in Lloyd’s Coverholder Reporting Standards where these apply for any risks and claims attached to any binding authority agreements or CAA's incepting or renewing from July 2017 onwards.
Version 5.2 has been released in August 2019.
- The postcode of the location of risk must be reported for any risks located in Spain from 1 June 2019.
All other changes should be implemented by 1 September 2020:
- The trade or industry of the insured must be provided for all commercial risks.
- There are also updates to definitions for policyholder type and insured total number of employees, which apply to UK/EEA High Product Risk Products, South Africa and Australia only.
- Section number/reference to be provided for any multi-section binders. Lloyd’s platform to be provided for Lloyd’s Brussels/Lloyd’s Asia where this cannot be determined from the binder or section reference.
- There is further alignment to existing Hong Kong Risk and Claims returns requirements.
- We have mapped the requirements of the Singapore Risk Register to Lloyd’s Coverholder Reporting Standards.
- Additional data to be provided as part of Lloyd’s Brussels Risk submission.
- Also for Lloyd’s Brussels, there are new requirements to identify and report all annuity type claims separately; minor changes to definition of VAT on claims fees fields and the number of instalments and instalment basis to be provided where known.
Further details of the changes made and what these mean to you can be found in Market Bulletin Y5261.
The Market Business Glossary provides clear guidance on the risk, premium, claim and reference data that is required for different regions and territories and can be used to identify the requirements for particular binding authorities.
All market stakeholders are entitled to access the Market Business Glossary.
When using the Market Business Glossary to understand location specific data requirements, please remember to consider the location of the risks, insureds and the coverholder.
Lloyd’s coverholder reporting standards provide details of the information to be reported. One way in which this information can be reported is by using Extensible Markup Language (XML).
ACORD (Association for Cooperative Operations Research and Development) is the global standards-setting body for the insurance and related financial services industries. Lloyd’s has worked with ACORD to ensure ACORD XML can be used to meet Lloyd’s Coverholder Reporting Standards requirements. All Lloyd’s coverholders are eligible for a free custom ACORD membership providing access to ACORD Delegated Authority Data Standards, information, training, and other valuable resources. Coverholders should register on their website. Once the ACORD membership team has reviewed and processed your registration, you will be notified that access has been provided. Further information is given here together with details of how to access ACORD standards.
Lloyd’s market bulletin Y4847 (5 December 2014) published a core set of data fields that must be obtained from coverholders in respect of high product risk products underwritten through a binding authority and where the Lloyd’s Customer is domiciled or registered within the EEA. This is necessary to ensure that the conduct risk can be properly overseen and managed.
One part of the data fields relates to Complaints Data. The Complaints Data fields are not expressly provided for in the main part of the data standards and so should be separately provided in a format and at such periods as specified by the managing agent.
The following data is required for each complaint. This should be provided by reference to unique policy reference:
- Date of complaint.
- Reason for complaint (by reference to drop-down menu) [main reason or multiple reasons if applicable].
- Claim – coverage/terms and conditions.
- Claim – delay.
- Claim – quantum.
- Claim – standard of/duration/delay of repair.
- Customer service.
- Product suitability.
- Complaint upheld/rejected by coverholder.
- Date complaint upheld/rejected.
It should also be noted that the above data fields are the minimum that should be obtained for high product risk products.
For other products managing agents need to consider the complaints data required.
Please note, to allow Lloyd’s to perform effective oversight of complaints handling within the Lloyd’s Market and to meet FCA regulatory reporting obligations, there are additional root causes for the reporting of complaints to Lloyd’s: Claim - Customer service, Customer service - Non-claims related and Underwriting / Premium Issues.