Contact us
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Explore our answers to the questions most frequently asked by people using the Lloyd’s website.
If you cannot find an answer to your question, browse the information below to find the contact you need, and we’ll get straight back to you.
The Corporation of Lloyd’s
Find out more about our offices and how to find us.
You can also contact us with any enquiries you may have.
Contacts for brokers
Find key contacts
Assistance with the Lloyds.com website and Lloyd’s communications
Lloyds.com User Support
If you are experiencing problems with your access to Lloyds.com applications and services, please visit our support page for help and advice.
Alternatively, you can submit a ticket for further assistance.
Fraudulent emails
If you have received an email purporting to be from Lloyd's and are concerned over its legitimacy, please email us with the subject of "Email Abuse" and include details of its contents.
Market User Support
Report a Wi-Fi Issue in the Underwriting Room
To report an issue with the Wi-Fi in the Underwriting Room, please log a ticket and one of our support teams will happily assist.
Alternatively, you can call +44 0207 327 4321 for further assistance.
Request Access to a Blocked or File Sharing Site
If you require access to a file-sharing site, or cannot access a particular file-sharing site due to it being blocked, please contact data.governance@lloyds.com who will happily assist.
Insurance enquiries
New insurance enquiries
If you are interested in obtaining insurance cover at Lloyd's, in the first instance you should contact a suitable broker or insurance intermediary.
Policy verification
If you have a policy you are concerned about, the International Regulatory Risk team can provide an independent verification.
Complaints
Find out how to make a complaint to Lloyd's and our procedure for handling complaints
Market directory
Find a broker, syndicate or coverholder