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Delegated Data Manager

Delegated Data Manager

Online platform that standardises the collection, validation, and processing of Delegated Authority data

Delegated Data Manager (DDM) is a central bordereaux processing platform that went live in 2018. Coverholders and Delegated Claims Administrators regularly have to report delegated authority data, such as risks, premiums and claims, in order to transact under their contracts with Lloyd’s syndicates, and to adhere to local regulatory requirements. Delegated Data Manager, developed in partnership with the market, is a system that allows the collection and validation of this reporting data, enabling more efficient global business transactions.


Why is DDM important?

DDM enables centrally controlled distribution of risks, premiums and claims data to participants, based on their allocated sections and markets in the binder, subject to the participant’s access rights.

By centralising the binder data in one system, DDM reduces the duplication of effort to process the bordereaux across market firms who are participants on the same binder.

It also offers the opportunity to standardise the bordereaux data captured in the delegated ecosystem due to its centralised position in the submission process. This standardisation of data alongside validations and business rules will help drive better quality data. This will benefit regulatory reporting, accounting and settlement and deliver better business outcomes.


Adoption approach and Conditions of Trade

Our adoption approach is dependent on the successful implementation of our phased roadmap, which brings to life the ambitions published in Blueprint Two for DDM to become the centralised data source to support delegated reporting, making it simpler and faster to process delegated authority data and enabling more efficient end-to-end processing. On 7 April we published an update on the Lloyd’s Conditions of Trade and adoption approach for DDM.

Key functionality

Single source of truth

DDM acts as a single repository for risk, premium and claims data removing the uncertainty of transmitting the bordereaux of data between participants.

Facilitation of European business

DDM acts as the platform to report to the Lloyds Europe subsidiary, enabling them to support the facilitation of business within Europe.

Extraction of data

Providing a secure method to extract data, ensuring parties only see data which is relevant to them, adhering to data privacy standards

Integration with Delegated Contract and Oversight Manager (DCOM)

After a new contract or renewal is created in Delegated Contract and Oversight Manager, the majority of binding authority information will flow to Delegated Data Manager, reducing the need for rekeying of data between systems.

(Please see the ‘A look into the future of DDM’ section below to learn more about future DDM functionality.)

Market Benefits

Market users will already be able to take advantage of the following benefits. As we progress through the roadmap, more benefits will be unlocked.

Coverholders or Delegated Claims Administrators
Brokers
Managing Agents
Decisions are made based on a shared understanding of the data.
Consistent data and single source of the truth allowing all parties on the contract to access the same data set.
Better able to meet DA business regulatory requirements.
Reduced manual binder data entry due to integration between DDM and DCOM resulting in faster data processing for all involved parties.
Reduced manual data entry due to integration between DDM and DCOM resulting in faster data processing for all involved parties.
Reduced manual data entry due to integration between DDM and DCOM resulting in faster data processing for all involved parties.


Data quality and contractual integrity is of a higher standard.

A look into the future of DDM

DDM covers four strategic workstreams that will unlock key benefits for market participants, ahead of the Conditions of Trade in January 2023.

Integration with Delegated Contract and Oversight Manager (DCOM)

After a new contract or renewal is created in Delegated Contract and Oversight Manager, the majority of binding authority information will flow to Delegated Data Manager, reducing the need for rekeying of data between systems.

In preparation for the integration in 2022, you can learn more by viewing our DDM/DCOM integration video, which provides a high-level overview of the changes and benefits users can expect once the integration is live.

Market users can also review a summary of the integration fields between DCOM and DDM that will be impacted.

A defined Delegated Reporting Standard to improve data quality

Following the review of premium, claims, regulatory and tax fields, a refreshed delegated reporting standard will be released, supported by an enhanced Market Business Glossary, hosted on the LIMOSS website. This will provide coverholders an upfront view of fields and improve usability and understanding of the data elements. This will also support the automatic flow of ‘right first time’ data through the ecosystem.

Automatic data submission solution to reduce manual effort

Enable the strategic vision of collecting real time risk, premium and claims data at source from coverholders/Delegated Claims Adminstrators (DCAs) systems, using Application Programming Interfaces (APIs) as an alternative to the manual processing of bordereaux and rekeying of information by bordereaux technicians.

Improved data extraction and reporting capabilities to drive better business insights

Brokers, managing agents and coverholders can then extract business insights and underwriting analysis from data to deliver greater business value. Work will also be undertaken to support submissions to DXC.

Delegated Data Manager updates

10 June 2021 – New Cash Call Template

Lloyd’s published the first of its four process improvements that will provide benefits for the market and our customers, giving a more effective, efficient, and transparent end-to-end claims process. The new Cash Call Template provides standard guidance to delegated claim administrators (DCAs) and claims handlers on when a cash call is required, and the information needed. We have shared this directly with the likely affected people, and via the Lloyd’s Market Association (LMA) and London & International Insurance Brokers Association (LIIBA). If you believe you should have received the new template, please email ClaimsLabFutureAtLloyds@lloyds.com.

19 May 2021 Supporting the adoption of Delegated Data Manager

Lloyd’s outlines its roadmap to achieve full adoption of DDM for all binding authorities and introduce the Conditions of Trade by 1 January 2023. Read on to find out what you can be doing today to prepare for the changes and how Lloyd’s intends to support market adoption.

04 March 2021 Update on the Conditions of Trade

Lloyd’s announces it will no longer be requiring all market firms to submit delegated authority data on Delegated Data Manager from H2 2021. Find out about the phased approach to adoption that we will be implementing and how you can get involved.