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Gallery 11

Frequently asked questions

Answers to the questions that are most frequently asked by people using the Lloyd's website

Lloyd's is the world's leading insurance market. If you are looking for Lloyds Bank then you can visit their site at

Tours of the Lloyd's building

Contact for information. Please include details of the number of visitors, date required and the reason for visit.

Access to the building, passes and room bookings 

Email or call +44 (0)20 7327 6565.

Photography or filming of the building

There are images of the building which are free to use:

Images of the Lloyd's building, One Lime Street

For other photography or filming needs, please contact to obtain permission.

Use of the Lloyd's logo

Please email to obtain permission to use the Lloyd's logo

Lloyd's shop

Lloyd's shop has many exclusive gifts and Lloyd's branded merchandise available to buy online.

Lloyd's shop

Lloyd's does not accept speculative job applications. For information on current vacancies, please see the careers section:

Alternatively, please email or

For details on Lloyd's Charities Trust, please visit the Responsible Business section.

View Lloyd's complaints handling arrangements here

Historical maritime enquiries

Lloyd's marine collection is held at the Guildhall Library so that the records are easily accessible to the general public. The library holds all Lloyd's shipping records prior to 1985, plus other historical records.  For further information you can contact the Guildhall at:

Guildhall Library
Tel: +44 (0)20 7332 1868


Formerly known as Lloyd's of London Press, Informa provides shipping periodicals, insurance titles, records on marine casualties, ship owners and ship movements.

Historical maritime

For information such as flags and maps, go to the National Maritime Museum website.

Obtaining cover

Lloyd's is not a single insurance company; it is a market place where insurance and reinsurance risks are underwritten by syndicates of underwriting members. Subject to certain exceptions, only Lloyd's brokers can arrange insurance cover directly with Lloyd's underwriters, although other firms known as coverholders may be authorised to enter into contracts of insurance on behalf of Lloyd's underwriters.

If you are interested in obtaining insurance cover at Lloyd's, in the first instance you should contact a suitable broker or insurance intermediary. The broker or insurance intermediary will advise you further on securing your insurance policy in accordance with local insurance legislation.

UK residents may use the British Insurance Brokers Association website to locate a local/suitable broker or telephone the Consumer Helpline on 0901 814 0015.

Alternatively you can forward any queries to

US Individual insurance buyers can find independent insurance agents through the Independent Insurance Agents Association at


For policyholder information, please visit the policyholder section

The Lloyd’s Agency Department manages three highly respected, distinct but related functions which service the marine insurance industry, namely the Lloyd’s Agency Network, the production of certificates of insurance in respect of marine business and the salvage arbitration process arising from use of Lloyd’s Open Form.

Visit Lloyd's Agency webpages to find out more.

Lloyd's Agency

Directory of Lloyd's Agents

What is happening to Lloyd’s hosted applications on

As part of the Future at Lloyd’s work, we are updating some of the IT Tools and Systems including how you connect securely to applications, such as Secure Store, Risk Locator Tool and Crystal.

How will it affect you? 

  • During upgrade work, applications may be unavailable for a limited time.
  • After the upgrade, some applications may look and feel different (users of affected systems will be advised in advance)
  • You may be required to re-register for access or reset your password. Look out for on-screen directions.

When will work take place?

  • The majority of applications being upgraded will be done between October 2019 and February 2020.

Any questions can be addressed to


Lloyd's Register has information on surveys, inspections, products and/or design appraisals, construction and classification, issues related to ISO standards and some historical shipping records. There is also information on Lloyd's BS registration.

Lloyd's Register


For careers with Lloyd's Register, visit Lloyd's Register careers.

For enquiries on verification of cover and making a claim, please visit the policyholders section.

If your question has not been answered here, please click the link below and you will be taken to our enquiry form. Please fill this in and we'll get back to you as soon as possible.

General enquiry form.