It is critical that the decision to delegate authority is taken with careful consideration of conduct matters and the implementation of appropriate controls to ensure conduct risk is managed appropriately. When reviewing applications submitted to the delegated authority department at Lloyd’s we will consider the conduct implications of the proposal and may request additional conduct related information as necessary.

For more information on conduct risk and the Lloyd’s Conduct Minimum Standards please click here.

  • eLearning Training Modules

    This training has been developed in  conjunction with the market and aims to provide coverholders and TPAs with an overview of conduct: how to identify conduct risk and what controls could be implemented to manage this risk.

    Note that this training is not mandatory, but the module should be considered a useful tool in ensuring that coverholders and TPAs have an understanding of conduct and the increased focus on the matter.

    Please provide the relevant link below to those coverholders and TPAs that you wish to undertake this training, giving consideration to whether it is more appropriate for this communication to be sent via the broker or direct to the coverholder.

    Note that where individuals have already registered for the Complaints training, they will not need to sign up again as this module will automatically be available within their profile.

    Coverholders

    Coverholders should use the following link:

    eLearning for Coverholders

    Please note coverholders are required to enter their PIN, they will not be able to complete the registration process without this.

    TPAs

    TPAs should use the following link:

    eLearning for TPAs

    Once TPAs have been issued with a PIN, they will be required to enter this to complete the registration process but this is not yet required.

    Managing Agents and Others

    Managing agents and all other users should continue to use link:

    eLearning for Managing Agents and others

    Lloyd's Delegated Authority team are currently working on making  reports available to managing agents to show which of their coverholders and TPAs have completed the training but until this is available, please email your request to complaints-enquiries@lloyds.com with details of the coverholders and TPAs for which you require this information.

  • FAQs

    Q: Should following markets on Binding Authorities use LMA9116.

    A: Lloyd's advises that this isn't mandatory but it's very strongly encouraged.