Market Communications
View all 'Market Communications'The latest updates and guidance for the Lloyd’s market in relation to COVID-19
Bulletins and notices issued by international regulators
A number of Lloyd’s international regulators have issued bulletins and notices regarding COVID-19. An up-to-date list of these bulletins and notices can be found in this section.
Claims handling
As part of the response to the challenging market situation, we have made a number of changes to our claims processes to help you respond effectively during a time of uncertainty and considerable operational challenge.
Complaints
At this time, it is important that Lloyd’s and managing agents continue to respond to policyholder complaints promptly. To allow us all to focus resources on key activities, we have made a number of adjustments to our working practices and regular reporting requirements.
Delegated authority guidance
We recognise that the current COVID-19 situation is presenting unique challenges to many of our consumer and SME customers so have provided market guidance in order to ensure fair outcomes for our customers.
Policy coverage
Many of you are receiving and asking various questions regarding policy coverage relating to COVID-19 claims. In order to give a timely, consistent and accurate response to such questions, a small combined Corporation / LMA working group was established in mid-March.
Supporting our people
Our work in response to COVID-19 isn’t just about supporting the marketplace, it’s also about supporting our people.