The market oversight process, commonly referred to as RiO (Re-imagining oversight), is how Lloyd’s provides oversight for managing agents.
For culture, the oversight process is based on our 5 culture principles. Each principle has a set of indicators, called sub-principles, which form part of the self-assessment process for firms. Firms self-assess and Lloyd’s uses data from the MP&P, Culture Survey and engagement with firms to form a view of performance against the 5 principles.
Our expectation of firms operating in the Lloyd’s market
Be diverse, and foster an inclusive and high-performance culture.