Managing agents should be inclusive, creating a diverse high-performance culture.
In order to support this, managing agents should:
Managing agents should be inclusive, creating a diverse high-performance culture.
In order to support this, managing agents should:
Demonstrate leadership focus on fostering an inclusive, high-performance culture
Ensure behaviour expectations are clear and there is zero tolerance for inappropriate behaviour
Encourage speaking up, ensuring there are appropriate tools for employees to do so, and the tone is set from the top
Ensure diverse representation within their workforce and their leadership population. Be inclusive in how they hire and retain talent and ensure they reflect society and their customers
Understand their employee population, collect appropriate data and take action to create an inclusive employee experience
The Maturity Matrix for Culture is available within the Principles and Maturity Matrix document, which can be found on our Principles for doing business at Lloyd’s page.