At Lloyd’s, three Standards of Business Conduct underpin everything we do:
We know that speaking up isn’t always easy, but if you see unacceptable behaviour, it is absolutely essential.
If you experience poor/inappropriate behaviour you can report through your organisation's channels.
Call our confidential AdviceLine for support, please note this is not a reporting line.
There are four ways you can speak up:
Directly challenge the behaviour, if its safe to do so
For example, ask the person to stop - "Please stop", call it out - "This is not ok", or openly demonstrate support for the person affected - "Are you ok?". Sometimes simply acknowledging the vulnerable person will show you support them and signal to the perpetrator that their behavior is unacceptable.
A direct intervention can sometimes make things worse, especially with bullies, and particularly if people have been drinking
Distraction can be a useful way to diffuse the situation, offering someone the opportunity to escape. As one of the parties for help with something, or simply join the conversation. Your presence will make a difference.
Inform someone else about the behaviour, such as a more senior staff member or HR
Harassment and bullying often occurs when perpetrators feel socially secure or are in a position of power. Recruiting others, particularly people in authority or with high social status, can signal to the bully that they are in minority and that their behavior is not ok.
It's not always possible to act in the moment. You may not feel safe to do so, or you may be unsure whether a person needs your help
In these instances, checking in later is vital. Ask the person affected, "Was that ok for you?" or "Do you need help with this?". Reassure them that you witnessed questionable behavior and that you are prepared to support them.
4Ds, based on the work of Banyard and Moynihan
All calls to the AdviceLine are strictly confidential
When you call the AdviceLine you will hear an automated message and be prompted to choose which type of advice you would prefer:
A trained counsellor will answer your call and listen to your concern. They will ask a series of questions to understand the situation and develop an action plan to help you resolve it.
In the first instance, if it is safe and appropriate to do so, the counsellor will suggest some ways for you to raise the issue with the person responsible. If that doesn’t feel right, they will help you explore other options to resolve it, e.g. with HR or your manager.
The counsellor will also help you prepare for these conversations.
An expert advisor will answer your call and help with questions you may have about:
If appropriate, or if other attempts to resolve the issue have failed, more formal action will be taken. The AdviceLine counsellor will provide information on the options available to you, the process to be followed and support you through it.
All calls to the AdviceLine are strictly confidential and only ever reported anonymously.
All calls are answered by an expert telephone counsellor, trained to discuss your situation and help you resolve it.
Anyone in the Lloyd’s market can call the AdviceLine, and can continue to call as many times as they find helpful.
UK: 03332123510
inclusivemarket@lloyds.com