At Lloyd’s, three Standards of Business Conduct underpin everything we do:
- Act with integrity
- Be respectful and inclusive
- Always speak up
We know that speaking up isn’t always easy, but if you see unacceptable behaviour, it is absolutely essential.
We stand for integrity, respect and inclusion. And always speaking up.
Contact our confidential AdviceLine
You can speak up by calling our confidential AdviceLine.
UK: 0333 212 3510There are four ways you can speak up
Direct
Directly challenge the behaviour, if its safe to do so
For example, ask the person to stop - "Please stop", call it out - "This is not ok", or openly demonstrate support for the person affected - "Are you ok?". Sometimes simply acknowledging the vulnerable person will show you support them and signal to the perpetrator that their behavior is unacceptable.
Distract
A direct intervention can sometimes make things worse, especially with bullies, and particularly if people have been drinking
Distraction can be a useful way to diffuse the situation, offering someone the opportunity to escape. As one of the parties for help with something, or simply join the conversation. Your presence will make a difference.
Delegate
Inform someone else about the behaviour, such as a more senior staff member or HR
Harassment and bullying often occurs when perpetrators feel socially secure or are in a position of power. Recruiting others, particularly people in authority or with high social status, can signal to the bully that they are in minority and that their behavior is not ok.
Delay
It's not always possible to act in the moment. You may not feel safe to do so, or you may be unsure whether a person needs your help
In these instances, checking in later is vital. Ask the person affected, "Was that ok for you?" or "Do you need help with this?". Reassure them that you witnessed questionable behavior and that you are prepared to support them.
4Ds, based on the work of Banyard and Moynihan
What happens when you contact the AdviceLine?
- All calls to the AdviceLine are strictly confidential
- This service provided by an independent third party (CareFirst) on behalf of Lloyd’s
- You are able to access an expert telephone counsellor, trained to discuss the situation and help you resolve it
- Anyone in the Lloyd’s market can call the AdviceLine, and can continue to call as many times as they find helpful
- The AdviceLine was set up to provide market participants with access to emotional and practical support and advice – particularly in relation to bullying and harassment or behavioural concerns
When you call the AdviceLine you will hear an automated message and be prompted to choose which type of advice you would prefer:
Guidance from a trained counsellor to help work through the situation, discuss options and what to do next
A trained counsellor will answer your call and listen to your concern. They will ask a series of questions to understand the situation and develop an action plan to help you resolve it.
In the first instance, if it is safe and appropriate to do so, the counsellor will suggest some ways for you to raise the issue with the person responsible. If that doesn’t feel right, they will help you explore other options to resolve it, e.g. with HR or your manager.
The counsellor will also help you prepare for these conversations.
Advice from an information specialist on legal and ethical considerations if appropriate, and how to take the next step
An expert advisor will answer your call and help with questions you may have about:
- Bullying and harassment legislation
- Employment law
- Ethics codes of other organisations and membership bodies
When you call the AdviceLine you will hear an automated message and be prompted to choose which type of advice you would prefer.
Formal action
If appropriate, or if other attempts to resolve the issue have failed, more formal action will be taken. The AdviceLine counsellor will provide information on the options available to you, the process to be followed and support you through it.
All calls are confidential
All calls to the AdviceLine are strictly confidential and only ever reported anonymously.
All calls are answered by an expert telephone counsellor, trained to discuss your situation and help you resolve it.
Anyone in the Lloyd’s market can call the AdviceLine, and can continue to call as many times as they find helpful.
inclusivemarket@lloyds.com