Please read the Complaints Privacy Notice to learn more about how we process your personal information.

Make a complaint

You can contact us at:

Fidentia House
Walter Burke Way
Chatham Maritime


Tel: +44 (0)20 7327 5693

We always seek to improve our service and we therefore welcome feedback and suggestions for improvement. Should you wish to raise any comments regarding the Lloyd’s complaints process you may raise those with the Lloyd’s Head of Policyholder and Third Party Oversight at .  However, we would ask that you do not use this email to notify Lloyd’s of individual complaints, but please instead use the contact details above.

Helpful documents:

Your Complaint - How We Can Help

Complaint Form

Complaint Form

Declaration Form

Declaration Form

Privacy Notice

Helpful Links:

Financial Ombudsman Service

Financial Conduct Authority

Financial Conduct Authority Handbook