Make a Complaint
View all 'Make a Complaint'Lloyd’s aims, wherever possible, to deal with Complaints from Lloyd’s Members’ as quickly and efficiently as possible. If you do wish to make a complaint, we would encourage you to raise this with the Members Complaints Team who will seek to resolve your complaint as soon as possible.
If you wish to make a formal complaint to Lloyd’s, please see below details:
Complaints Officer at Lloyd’s
Lloyd’s Member Services
Fidentia House
Walter Burke Way
Chatham Maritime
Kent
ME4 4RN
For further information regarding the Handling of Member Complaints please see below the Complaints Policy:
If you have raised the matter with the agent(s) concerned and your complaint remains unresolved you should submit details of your complaint for the attention of the Market Oversight Director at the address given below:
Market Oversight Director
Lloyd’s
One Lime Street
London
EC3M 7HA
UK
If your complaint remains unresolved after it has been investigated by Lloyd's you may be able to refer the matter to the Lloyd's Arbitration Scheme for Members and Underwriting Agents.
Tel: +44 (0) 1634 392039
Email: Lloyds-Market-Services-Member-Complaints@lloyds.com
Lloyd's Member Complaints Policy