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Making a complaint on a Lloyd's policy

Make a Complaint

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Details of how to make a complaint on a Lloyd's policy can be located in the following sections:

Complaints by Lloyd's UK policyholders

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Complaints by Lloyd's Policyholders Outside the UK

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If your complaint relates to a policy underwritten by Lloyd’s Europe (Lloyd’s Insurance Company S.A.) please refer to the Lloyd's Europe website for assistance.

Visit Lloyd's Europe

If your EEA (European Economic Area) policy was issued by a Lloyd’s syndicate, your policy has been transferred to Lloyd’s Insurance Company. Please refer to the Lloyd's Europe website for assistance. However if the activity being complained about occurred prior to 30 December 2020, please contact:


Complaints

Fidentia House

Walter Burke Way

Chatham Maritime

Chatham

Kent

ME4 4RN

+44 (0)20 7327 5693 complaints@lloyds.com