About Lloyd's

About Lloyd's

Welcome to Lloyd’s – the world’s insurance marketplace. Bringing together experts who share intelligence, judgement, capital and risk to create a braver world.

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Our marketplace

Our purpose Our strategy Our market The Corporation Our past Our home Our future Working with Lloyd’s

Our people & culture

Culture Diversity & inclusion Careers

Our impact on society

ESG approach Sustainability Community involvement Responsible business

Get in touch

Media centre Investor relations Contact us Lloyd's Pulse Survey
Join Lloyd's market

Join Lloyd's market

Join the best minds in the market - access the expertise, knowledge and insights to protect and develop your business.

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How to join the Lloyd's market

As an underwriter As a coverholder As a broker As an investor/member As an InsurTech start-up
Market directory

Market directory

Discover the breadth of the Lloyd’s marketplace and find the experts to support your risk - whatever the size and complexity.

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Our network

Brokers Coverholders Managing agents Members agents Open market correspondent

Memberships

Committees & associations
News & insights

News & insights

Stay on top of all the latest news impacting the insurance marketplace and understand the innovations, trends and insights on the changing risk landscape.

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News & communications

News Market communications Mind of the market COVID-19 information hub Events at Lloyd's

Innovations & risk insight

Lloyd's Futureset Lloyd's Lab Risk reports Lloyd’s Product Launchpad Disaster Risk Facility

Market insights

Insights hub Data & research Market insight reports
Conducting business

Conducting business

Discover our suite of tools and technologies to support your business needs.

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Policy & compliance

Crystal Lloyd's wordings repository Risk Locator Tool Business timetable Contract confidence Regulatory information Open Market Quality Assurance Tool (QA Tool)

DA tools

Doprint Mocha Lineage Coverholder Applications (ATLAS) Delegated Contract & Oversight Manager Delegated Audit Manager (AiMS)

Delegated Data Manager (DA SATS) Lloyd's Coverholder Workbench Binding Authority Quality Assurance Tool (QA Tool) Faster Claims Payment

Core business

Underwriting Third Party Oversight (Delegated Authority) Member services Requirements and standards

Reporting

Market data collections Core market returns Reporting Standards

Oversight at Lloyd's

Market Oversight
Resources & services

Resources & services

Find and access the services you need to do your job.

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Finance

Tax information Capital & reserving Investment Member Modeller Funds at Lloyd's The Capital and Planning Group (CPG)

Learning

Professional development Learning at Lloyd's

Services

Claims Make a complaint Policyholders Lloyd's Agency SecureShare Visiting the Lloyd’s building

Making a complaint on a Lloyd's policy

Details on how to make a complaint on a Lloyd's policy

Make a Complaint

Details of how to make a complaint on a Lloyd's policy can be located in the following sections:

Complaints by Lloyd's UK policyholders

Complaints by Lloyd's Policyholders Outside the UK

If your complaint relates to a policy underwritten by Lloyd’s Europe (Lloyd’s Insurance Company S.A.) please refer to Complaints – Lloyds Europe for assistance.