About Lloyd's

About Lloyd's

Welcome to Lloyd’s – the world’s insurance marketplace. Bringing together experts who share intelligence, judgement, capital and risk to create a braver world.

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Our marketplace

What is Lloyd's History Future at Lloyd's Responsible business Governance & management Media centre Investor relations Future of the Underwriting Room

Our people & culture

Culture Diversity & inclusion Careers
Join Lloyd's market

Join Lloyd's market

Join the best minds in the market - access the expertise, knowledge and insights to protect and develop your business.

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Why Lloyd's

Our purpose What we insure Claims at Lloyd's

How to join the Lloyd's market

As an underwriter As a coverholder As a broker As an investor/member As an InsurTech start-up
Market directory

Market directory

Discover the breadth of the Lloyd’s marketplace and find the experts to support your risk - whatever the size and complexity.

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Our network

Brokers Coverholders Managing agents Members agents Open market correspondent Run-off broker

Memberships

Committees & associations
News & insights

News & insights

Stay on top of all the latest news impacting the insurance marketplace and understand the innovations, trends and insights on the changing risk landscape.

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News & communications

News Market communications Mind of the market Brexit Transfer COVID-19 information hub Events at Lloyd's

Innovations & risk insight

Lloyd's Futureset Lloyd's Lab Risk reports City risk index Product innovation facility Disaster risk facility

Market insights

Insights hub Data & research Market insight reports
Conducting business

Conducting business

Discover our suite of tools and technologies to support your business needs.

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Policy & compliance

Crystal Lloyd's wordings repository Risk Locator Tool Business timetable Contract confidence Regulatory information Open Market Quality Assurance Tool (QA Tool)

DA tools

Doprint Mocha Lineage Coverholder Applications (ATLAS) Binder registration (BAR) Delegated Audit Manager (AiMS)

Delegated Data Manager (DA SATS) Lloyd's Coverholder Workbench Delegated Contract & Oversight Manager Binding Authority Quality Assurance Tool (QA Tool)

Core business

Underwriting Third Party Oversight (Delegated Authority) Requirements & standards Member services Virtual Room

Reporting

Market data collections Core market returns Reporting Standards
Resources & services

Resources & services

Find and access the services you need to do your job.

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Finance

Tax information Capital & reserving Finance & Investment Member modelling software Funds at Lloyd's

Learning

Professional development Learning at Lloyd's

Services

Claims for market participants Make a complaint Policyholders Lloyd's Agency UK building services Lloyd's app Secure store

Making a complaint on a Lloyd's policy

Details on how to make a complaint on a Lloyd's policy

Make a Complaint

Details of how to make a complaint on a Lloyd's policy can be located in the following sections:

Complaints by Lloyd's UK policyholders

Complaints by Lloyd's Policyholders Outside the UK

If your complaint relates to a policy underwritten by Lloyd’s Europe (Lloyd’s Insurance Company S.A.) please refer to Complaints – Lloyds Europe for assistance.