Complaints Handling at Lloyd's
Requirements for managing agents and their representatives for the handling of policyholder complaints.
While Lloyd’s believes that the vast majority of Lloyd’s policyholders will have a positive experience dealing with Lloyd’s managing agents and their representatives it is inevitable that some complaints will arise. Where that is the case, policyholders should expect to have their complaint dealt with promptly and in a reasonable way.
Lloyd's operates a two-stage complaints process for UK complaints. Managing agents are solely responsible for handling international complaints in accordance with the complaint handling rules in the relevant country.
If you are a policyholder and wish to make a complaint please go to lloyds.com/resources-and-services/make-a-complaint/policyholder-complaint.
If the complaint relates to a policy underwriter by Lloyd’s Europe (Lloyd’s Insurance Company S.A.) please refer to Complaints – Lloyds Europe for guidance.