FOS UK (Financial Ombudsman Service)
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Make a Complaint
View all 'Make a Complaint'If you wish to make a complaint, please check your policy for details of the person to contact. Alternatively contact your broker or if the complaint relates to a claim contact whoever has been handling your claim to inform them of your dissatisfaction.
For complaints written via the Lloyd's Asia Scheme, the following process applies:
Any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service, which:
(1) alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience and
(2) relates to an activity of that respondent, or of any other respondent with whom that respondent has some connection in marketing or providing financial services or products, which comes under the jurisdiction of the Financial Ombudsman Service (FOS) in the UK.
Lloyd’s operates a two stage process in Singapore.
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN