Lloyd's Dutch Policyholders - How To Make A Complaint

If you wish to make a complaint please check your policy for details of the person to contact.  Alternatively contact your broker or if the complaint relates to a claim contact whoever has been handling your claim to inform them of your dissatisfaction.

What is a complaint?

Lloyd’s defines a complaint as:

Any oral or written expression of dissatisfaction, whether justified or not, from or on behalf of, a person about the provision of or failure to provide , a financial service, which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience.

How Lloyd's will handle your complaint?

The Lloyd's managing agent, or the party named in your policy that has been appointed to handle your complaint on their behalf will aim to provide you its decision, in writing, within 6 weeks of receipt of the complaint.

If you remain dissatisfied once you have received the final response you may refer your complaint to the Complaints Institute for Financial Services (Kifid).  Their contact details are:

Kifid will deal with complaints from individual persons.

These complaint handling arrangements are without prejudice to your rights in law.

How to make a complaint?