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Lloyd's Lithuanian Policyholders – How to make a Complaint.

Find out how to make a complaint and the complaint handling procedure.

If you wish to make a complaint please check your policy for details of the person to contact.  Alternatively contact your broker or if the complaint relates to a claim contact whoever has been handling your claim to inform them of your dissatisfaction.

What Is a Complaint?

Lloyd’s defines a complaint as :

Lithuania has separate definitions of complaint for consumer business and non-consumer business.

A “consumer dispute” is defined as “a disagreement between a consumer and a seller or service provider regarding the fact and/or law issues arising out of the consumer contract”.

The complaint must be submitted in writing in order to qualify as a complaint.

A non-consumer complaint is defined as “a complainant’s written appeal submitted to a financial market participant stating violation of the rights or legitimate interests of a person related to the services provided by the financial market participant or contracts made, and requesting to satisfy the complainant’s complaint.

The complaint must be submitted in writing in order to qualify as a complaint.

How Lloyd's Will Handle Your Complaint

The Lloyd's managing agent, or the party named in your policy that has been appointed to handle your complaint on their behalf will aim to provide you its decision, in writing, within 14 days of receipt of the complaint.

If you remain dissatisfied once you have received the final response you may refer your complaint to the Financial Ombudsman Service.  Their contact details are :

Bank of Lithuania

Supervision Service
Žirmunu g. 151
LT-09128 Vilnius

+370 5 268 0029

These complaint handling arrangements are without prejudice to your rights in law.

How to make a complaint

You can contact Lloyd’s in the UK at:


Fidentia House
Walter Burke Way
Chatham Maritime

+44 (0)20 7327 5693