Lloyd's Irish Policyholders - How to Make a Complaint

If you wish to make a complaint please check your policy for details of the person to contact.  Alternatively contact your broker or if the complaint relates to a claim contact whoever has been handling your claim to inform them of your dissatisfaction.

What Is a Complaint?

Lloyd’s defines a complaint as : An expression of grievance or dissatisfaction by a consumer, either orally or in writing, in connection with:

1. The provision of the offer of the provision of a product or service to a consumer by a regulated entity or;
2. The failure or refusal of a regulated entity to provide a product or service to a c consumer

How Lloyd's Will Handle Your Complaint

The Lloyd's managing agent, or the party named in your policy that has been appointed to handle your complaint on their behalf will aim to provide you its decision, in writing, within 40 business days of receipt of the complaint.

If you remain dissatisfied once you have received the final response you may refer your complaint to the Financial Services Ombudsman (FSO). Their contact details are:

These complaint handling arrangements are without prejudice to your rights in law.

How to make a complaint