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Lloyd's Swiss Policyholders - How To Make A Complaint

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Make a Complaint

View all 'Make a Complaint'

What is a complaint?

Any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service, which:

(1) alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience and

(2) relates to an activity of that respondent, or of any other respondent with whom that respondent has some connection in marketing or providing financial services or products, which comes under the jurisdiction of the Financial Ombudsman Service (FOS) in the UK.

Who to contact

Detailed information on who to contact is provided in your policy wording, however if you are having difficulty finding this, please speak to the company you purchased the insurance from. If your complaint relates to a claim, speak with the claim handler so they can start to look into this for you.

When to expect a response

The Lloyd’s underwriter or their representative will aim to provide you with a final response within 8 weeks of the complaint being received.

Escalating your complaint

If you are unhappy with the outcome in the final response, you may be able to refer your complaint to the Ombudsman of Private insurance and of Suva.

Find out more about this service

Contact details

Ombudsman Of Private Insurance

In Gassen 14
Postfach 181
8024
Zürich

+44 211 30 90 help@versicherungsombudsman.ch

You can contact Lloyd’s in the UK at:

Complaints

Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

tel:+44 (0)20 7327 5693 complaints@lloyds.com