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Lloyd's Greek Policyholders - How To Make A Complaint

Find out how to make a complaint and the complaint handling procedure.

If you wish to make a complaint please check your policy for details of the person to contact.  Alternatively contact your broker or if the complaint relates to a claim contact whoever has been handling your claim to inform them of your dissatisfaction.

What is a Complaint?

The Bank of Greece defines a complaint as:

A statement of dissatisfaction addressed to an insurance undertaking by a person relating to the insurance contract or service he/she has been provided with. Complaints handling is differentiated from claims handling as well as from simple requests for execution of the contract, information or clarification.

How Lloyd's will handle your complaint?

The Lloyd's managing agent, or the party named in your policy that has been appointed to handle your complaint on their behalf will aim to provide you its decision, in writing, within 50 calendar days of receipt of the complaint.

If you remain dissatisfied once you have received the final response you may refer your complaint to one of the three External Dispute Resolution schemes in operation in Greece. Their contact details are:

Hellenic Consumers Ombudsman

144 Alexandras Avenue
114 71, Athens

+30 210 646 0862
Complaints must be submitted to the Hellenic Consumers Ombudsman within three months of the complainant becoming aware of the act or omission that gave rise to the complaint.

Bank of Greece

21 E. Venizelos Avenue
102 50, Athens

+30 210 320 1111
The Bank of Greece will only deal with complaints that come under the definition of a complaint (see below).

General Secretary for Consumer Affairs

Kaniggos Sq.
10181 Athens

The general Secretary will not deal with complaints about refusal to pay a claim or a delayed claim payment. Also, it will not deal with civil claims.

These complaint handling arrangements are without prejudice to your rights in law.

How to make a complaint?

You can contact Lloyd's in Greece :

Lloyd's Greece SA

25A Boukourestiou Street
106 71 Athens

+ 30 210 363 9156

You can contact Lloyd's in the UK at :


Fidentia House
Walter Burke Way
Chatham Maritime

+44 (0)20 7327 5693