If you wish to make a complaint please check your policy for details of the person to contact. Alternatively contact your broker or if the complaint relates to a claim contact whoever has been handling your claim to inform them of your dissatisfaction.
What is a Complaint?
The Autorite de Controle Prudentiel et de Resoultion (ACPR) defines a complaint as :
A statement of dissatisfaction from a customer to a professional organisation. A request for a service, information, clarification or an opinion is not a complaint.
How Lloyd's Will Handle Your Complaint
The Lloyd's managing agent, or the party named in your policy that has been appointed to handle your complaint on their behalf will aim to provide you its decision, in writing, within two months of receipt of the complaint.
If you remain dissatisfied once you have received the final response, or you do not receive a final response within two months you may refer your complaint to the Insurance Ombudsman at the French Federation of Insurers (FFSA). Their contact details are :
Insurance Ombudsman at the French Federation of Insurers (FFSA)
The Insurance Ombudsman will deal with complaints from policyholders and insured's that are individual persons. It will not deal with complaints from individual third party claimants or beneficiaries or any legal entity.
These complaint handling arrangements are without prejudice to your rights in law.