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Lloyd's Czech Policyholders – How to make a Complaint.

Find out how to make a complaint and the complaint handling procedure.

If you wish to make a complaint please check your policy for details of the person to contact.  Alternatively contact your broker or if the complaint relates to a claim contact whoever has been handling your claim to inform them of your dissatisfaction.

What is a Complaint?

Lloyd’s defines a complaint as :

Any oral or written expression of dissatisfaction, whether justified or not, from or on behalf of, a person about the provision of or failure to provide , a financial service, which (1) alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience (2) relates to an activitiy of that respondent, or of any other respondent with whom that respondent has some connection in marketing or providing financial services or products, which comes under the jurisdiction of the Finanical Ombudsman Service in the UK.

How Lloyd's will handle your Complaint?

The Lloyd's managing agent, or the party named in your policy that has been appointed to handle your complaint on their behalf will aim to provide you its decision, in writing, within 8 weeks of receipt of the complaint.

If you remain dissatisfied once you have received the final response you may refer your complaint to the Czech National Bank.  Their contact details are :

Czech National Bank

Na Príkope 28
115 03 Praha 1
Czech Republic

The Czech National ank will only deal with complaints from consumers. The definition of a consumer is “an individual or a legal entity that purchases products or uses service for purposes other than conduction business with such products or services”

These complaint handling arrangements are without prejudice to your rights in law.

How to make a Complaint?

You can contact us at:


Fidentia House
Walter Burke Way
Chatham Maritime

+44 (0)20 7327 5693