Complaints by Lloyd's Members
It is Lloyd's policy that all Members' complaints should be handled quickly, fairly and in accordance with the requirements of the Financial Conduct Authority.
Complaints relating to the Corporation of Lloyd's
Lloyd's aims, wherever possible, to deal with Members' queries at an early stage before these develop into formal complaints. If you have a query, we would encourage you to raise this with the relevant person within the Corporation who will seek to resolve it as soon as possible.
If you wish to make a formal complaint to Lloyd's you should submit full details of your complaint in writing to the Manager, Market Services:
If your complaint remains unresolved after it has been investigated by Lloyd's you may be able to refer the matter to the Lloyd's Members' Ombudsman. Details of the Lloyd's Members' Ombudsman Scheme can be found in the summary of Lloyd's procedures for dealing with members' complaints.
Complaints relating to members' agents and/or managing agents.
If you have raised the matter with the agent(s) concerned and your complaint remains unresolved you should submit details of your complaint to the Head of Syndicate Capability Oversight at the address given below:
If your complaint remains unresolved after it has been investigated by Lloyd's you may be able to refer the matter to the Lloyd's Arbitration Scheme for Members and Underwriting Agents.