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Complaints by Lloyd's Members

It is Lloyd's policy that all Members' complaints should be handled quickly, fairly and in accordance with the requirements of the Financial Conduct Authority.

Complaints relating to the Corporation of Lloyd's

Lloyd’s aims, wherever possible, to deal with Complaints from Lloyd’s Members’ as quickly and efficiently as possible. If you do wish to make a complaint, we would encourage you to raise this with the Members Complaints Team who will seek to resolve your complaint as soon as possible.

If you wish to make a formal complaint to Lloyd’s, please see below details:

Complaints Officer at Lloyd’s

Lloyd’s Member Services

Fidentia House

Walter Burke Way

Chatham Maritime



For further information regarding the Handling of Member Complaints please see below the Complaints Policy:

Complaints relating to Members’ Agents and/or Managing Agents

If you have raised the matter with the agent(s) concerned and your complaint remains unresolved you should submit details of your complaint for the attention of the Market Oversight Director at the address given below:

Market Oversight Director


One Lime Street




If your complaint remains unresolved after it has been investigated by Lloyd's you may be able to refer the matter to the Lloyd's Arbitration Scheme for Members and Underwriting Agents.