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Complaints by Lloyd's Members

It is Lloyd's policy that all Members' complaints should be handled quickly, fairly and in accordance with the requirements of the Financial Conduct Authority.

Complaints relating to the Corporation of Lloyd's

Lloyd’s aims, wherever possible, to deal with Complaints from Lloyds Members’ as quicky and efficiently as possible. If you do have a complaint, we would encourage you to raise this with the Members Complaints team who will seek to resolve your complaint as soon as possible.

If you wish to make a formal complaint to Lloyd’s you should submit your complaint to either of the following:

Complaints Officer at Lloyd’s

Lloyd’s Members Services

Fidentia House

Walter Burke Way

Chatham Maritime

Kent

ME4 4RN

Tel: +44 (0)1634 392039

Email: Lloyds-Market-Services-Member-Complaints@lloyds.com

Fax: +44 (0)1634 392947


For further information on how Lloyd’s handles complaints from Members’ please follow the below link

If your complaint remains unresolved after it has been investigated by Lloyd's you may be able to refer the matter to the Lloyd's Members' Ombudsman. Details of the Lloyd's Members' Ombudsman Scheme can be found in the summary of Lloyd's procedures for dealing with members' complaints.

Complaints relating to members' agents and/or managing agents.

If you have raised the matter with the agent(s) concerned and your complaint remains unresolved you should submit details of your complaint to the Head of Syndicate Capability Oversight at the address given below:

Head of Syndicate Capability Oversight

Lloyd's
One Lime Street
London
EC3M 7HA
UK

0207 327 5971

If your complaint remains unresolved after it has been investigated by Lloyd's you may be able to refer the matter to the Lloyd's Arbitration Scheme for Members and Underwriting Agents.