Financial Crime and Sanctions
The following information provides guidance in relation to financial crime and Lloyd’s expectations of Coverholders in fulfilling their obligations.
Coverholders, also known as MGAs, have to report on risks, premiums and claims transacted under their binding authority contracts to Lloyd’s syndicates. This page includes various tools to assist with this reporting.
Coverholders provide required information to Managing Agents through the annual compliance process.
Requirements for Managing Agents and their representatives for the handling of policyholder complaints.
Lloyd's is keen to promote both high standards and consistency in the audit of its coverholders.
It is Lloyd's policy that all complaints should be handled quickly, fairly and in accordance with the requirements of the Financial Conduct Authority. View Lloyd's complaints handling arrangements.