Financial Crime and Sanctions
The following information provides guidance in relation to financial crime and Lloyd’s expectations of Coverholders in fulfilling their obligations.
Reporting Standards
Coverholders, also known as MGAs, have to report on risks, premiums and claims transacted under their binding authority contracts to Lloyd’s syndicates. This page includes various tools to assist with this reporting.
Annual Compliance
Coverholders provide required information to Managing Agents through the annual compliance process.
Complaints Handling
Requirements for Managing Agents and their representatives for the handling of policyholder complaints.
Audit
Lloyd's is keen to promote both high standards and consistency in the audit of its coverholders.
Complaints
It is Lloyd's policy that all complaints should be handled quickly, fairly and in accordance with the requirements of the Financial Conduct Authority. View Lloyd's complaints handling arrangements.
Premium and Claims Handling
Information around the handling of premiums and the fair handling of claims for Coverholder business.
Lloyd's Brand
To ensure the Lloyd’s brand is used correctly we have produced a set of brand guidelines for approved Coverholders.
Consortium
A consortium is a contractual arrangement under which one or more Managing Agents delegate authority under the terms of a binding authority agreement to another Managing Agent (the Consortium Leader) to enter into contracts of insurance on their behalf.