Managing agents are required to notify Lloyd’s of any serious concern or issue that arises in their dealings with coverholders or DCAs.
A serious concern or issue is a matter that may impact the third party’s suitability to remain approved. This would include any situation where customers are at risk of harm, or a breach is deemed material enough that the managing agent is considering termination (whether mid-term or non-renewal) or where they no longer have trust and confidence in the third party.
To report any concerns, please contact your Customer Oversight Manager or email:
TPMI@lloyds.com
Find out about how to make a complaint of this nature