Lloyd's Danish Policyholders - How To Make A Complaint

If you wish to make a complaint please check your policy for details of the person to contact.  Alternatively contact your broker or if the complaint relates to a claim contact whoever has been handling your claim to inform them of your dissatisfaction.

What is a Complaint?

The Executive Order on a Complaint Responsible in Financial Undertakings defines a complaint as:

An application from a customer who, after having discussed the problem with the insurer still does not agree with the insurer's procedures or its outcome and therefore seeks the dispute to be settled by the insurer's complaints board.

How Lloyd's will handle your complaint?

The Lloyd's managing agent, or the party named in your policy that has been appointed to handle your complaint on their behalf will aim to provide you its decision, in writing, within 8 weeks of receipt of the complaint.

If you remain dissatisfied once you have received the final response you may refer your complaint to the Danish Insurance Complaints Board  (Ankenævnet for Forsikring).  Their contact details are :

Danish Insurance Complaints Board (Ankenævnet for Forsikring)

Anker Heegaards Gade 2
DK-1572 Copenhagen V
Denmark

Tel.: +45 33 15 89 00, Telephone hours: 10 a.m.-1 p.m.

Website: www.ankeforsikring.dk

These complaint handling arrangements are without prejudice to your rights in law.

How to make a complaint?