Complaints
Discover how to make a complaint and Lloyd's complaints handling arrangements.
Make a complaint
Policyholder complaints
How to make a complaint on a Lloyd's policy, for policyholders both in the UK and outside of the UK.
Lloyd’s Members complaints
How to make a complaint relating to the Corporation of Lloyd’s and Members’/Managing Agents.
Complaints Handling: Guidance and requirements
Handling of policyholder complaints
Requirements for managing agents and their representatives for the handline of policyholder complaints.
Corporation complaints guidelines
Guide for employees on handling and resolving complaints from members relating to the Corporation of Lloyd's.
Agents complaints guidelines
Guide for employees on handling and resolving complaints from members relating to their members' agent and/or managing agent.
LAS guidance notes
Lloyd's Arbitration Scheme (members and underwriting agents arbitration scheme) guidance notes.