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Complaints





Discover how to make a complaint and Lloyd's complaints handling arrangements.

Make a complaint

Policyholder complaints

How to make a complaint on a Lloyd's policy, for policyholders both in the UK and outside of the UK.

Lloyd’s Members complaints

How to make a complaint relating to the Corporation of Lloyd’s and Members’/Managing Agents.

Complaints Handling: Guidance and requirements

Handling of policyholder complaints

Requirements for managing agents and their representatives for the handline of policyholder complaints.

Corporation complaints guidelines

Guide for employees on handling and resolving complaints from members relating to the Corporation of Lloyd's.

Agents complaints guidelines

Guide for employees on handling and resolving complaints from members relating to their members' agent and/or managing agent.

LAS guidance notes

Lloyd's Arbitration Scheme (members and underwriting agents arbitration scheme) guidance notes.