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2024 Culture Dashboard

Measuring our progress

Lloyd’s Culture Dashboard reports Lloyd’s progress against our five culture principles to create a more inclusive and high performance marketplace: Leadership Focus, Behaviour, Speaking Up, Diversity and Inclusion, and Data Collection.

This year’s Culture Dashboard combines data from our biannual Culture Survey of market and Corporation employees, and our annual Market Policies & Practices (MP&P) survey of market firms published in March 2024.

In total, over 13,000 employees from firms across the market and the Corporation completed Lloyd’s Culture Survey, compared to 9,500 in 2022. The results show improvements in behaviour observed and continued progress in creating a more inclusive market, with Lloyd’s scoring above the financial services benchmark in 25 out of 27 comparable survey questions.

“Since 2019, culture has been – and will remain – one of our four strategic priorities alongside performance, digitalisation and purpose. Inclusion and good behaviours drive performance, encourage innovation and ensure Lloyd’s remains a destination of choice for diverse talent.

“We’re encouraged by the progress seen in 2023 and the start of 2024, but the job is far from done. We need to maintain the focus we’ve placed on culture in recent years to continue transforming Lloyd’s for the better, while attracting and including the talent that forms the lifeblood of our market.”
John Neal, Lloyd's CEO

Key findings

Some of the key findings from the 2024 Culture Survey results were:


Recommend their workplace as a great place to work


perceive that leaders role-model their organisational values


believe people are held accountable for their behaviours where they work

  • High advocacy across the market, with 84% of respondents recommending their organisation as a great place to work – 15 points above the industry benchmark
  • 87% of respondents said their organisation is genuinely committed to having a fair, diverse and inclusive culture, with 80% agreeing there is a leadership focus on culture in their organisation
  • 84% of respondents believe people have equal opportunities in their organisation, regardless of their characteristics (e.g. gender, ethnicity, age, sexual orientation, religion etc.)
  • Respondents generally experienced a positive culture in their firms, with 86% of the cultural traits described being positive (11 points above the industry benchmark). Friendliness, professionalism and collaboration were common positive descriptors, while negative cultural traits related primarily to efficiency and effectiveness
  • Better behaviour was observed in firms (86%, up nine points on 2022) and in the Lloyd’s market (91%, up 11 points on 2022) – with 82% of people saying that where they work, people are held accountable for their behaviours (13 points above the industry benchmark)
  • 80% felt comfortable raising concerns, two points higher than 2022, while firms are doing better at listening and responding. For those who did raise concerns in the last 12 months, 62% felt they were listened to and taken seriously (up nine points on 2022); 22% did not agree, and 16% did not know. 
  • While leadership scores remain strong at 80%, this has dipped from 2022 when sentiment about supportive leadership coming out of the pandemic was at its highest. The perception that leaders role-model their organisational values scored 80% – an eight point decline on 2022, but 14 points above the financial services benchmark.

Download the 2024 Culture Dashboard

Read the full set of results from our 2024 Culture Survey.