If you are a Lloyd’s policyholder and you have any questions or concerns about your policy or the handling of a claim you should, in the first instance, contact the firm or individual that sold the insurance to you. Please refer to your policy wording for the relevant contact details, in most cases this information will be at the back of your policy documentation.
How to make a claim
Policyholders
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View FAQsTo help you find the right contact at Lloyd’s you can also consult our market directory which will allow you to search by the type of insurance and country.
Market directoryNeed help finding the right person
Whilst Lloyd’s is not involved in processing claims, our dedicated team may be able to put you in touch with the right person to help you. Please provide us with all the information you do have regarding your policy.
international-assistance@lloyds.com