Definition of a complaint
A complaint is an objection from a client that relates to: the insurer’s failures and activities prior to, or upon, the signing of the contract; contract fulfilment by the insurer; contract termination; the settlement of any contract related legal disputes after the contract has been terminated.
Definition of a complainant
A “client” in the definition of complaint above is an individual person or a commercial entity.
Application of Lloyd’s procedure and local complaint regulations
All insurance policies written on a freedom of services or establishment basis.
Hungary has local complaints rules which in some areas are quite detailed. Managing agents writing Hungarian business should ensure their procedures are compliant with all local rules.
A final response to be provided within 30 days of receipt of the complaint.
EDR scheme and eligibility
The relevant EDR scheme depends on the nature of the complaint. Please see Crystal for further information.
Financial Consumer Protection Centre
Hungarian National Bank
BKKP Postafiók: 777
Tel: +36 80 203 776