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Explore the answers to the most frequently asked questions about Lloyd’s.
If you cannot find an answer to your question, browse the key contacts below. Alternatively, navigate to the section your enquiry relates to for specific contact details.
Our offices
Find out more about our offices and how to find us.
Insurance enquiries
New insurance enquiries
If you are interested in obtaining insurance cover at Lloyd's, in the first instance you should contact a suitable broker or insurance intermediary.
Policy verification
If you have a policy you are concerned about, the International Regulatory Risk team can provide an independent verification.
Lloyd’s policy enquiries
Our frequently received Lloyd’s policy and claims queries answered.
Key contacts
Market user support
Technical support
Report a Wi-Fi Issue in the Underwriting Room
To report an issue with the Wi-Fi in the Underwriting Room, please log a ticket and one of our support teams will happily assist.
Alternatively, you can call +44 0207 327 4321 for further assistance.
Request Access to a Blocked or File Sharing Site
If you require access to a file-sharing site, or cannot access a particular file-sharing site due to it being blocked, please contact data.governance@lloyds.com who will happily assist.
Lloyd’s applications
If you are experiencing problems with your access to Lloyds.com applications and services, please visit our support page for help and advice.
Alternatively, you can submit a ticket for further assistance.
Digital support
Assistance with the Lloyds.com, our applications and Lloyd’s communications.
Lloyds.com feedback
Something not working? Or noticed a mistake while using this website? Let us know.
Fraudulent emails
If you have received an email purporting to be from Lloyd's and are concerned over its legitimacy, please email us with the subject of "Email Abuse" and include details of its contents.