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Training and support

Lloyd’s process training programme has concluded, but in 2023 there will continue to be a range of support and training material available for your adoption of Faster Claims Payment (FCP), including training videos for managing agents, brokers and Delegated Claims Administrators; adoption ‘Drop-in' sessions; webinars, knowledge articles and on-line training materials. Please email for more information or to receive a copy of the end-to-end process guide.

Please see below for summaries of the key process training steps, and visit our Events and recordings page for upcoming events, useful videos (including a walk-through of the end-to-end reconciliation process), and recordings and slides from previous webinars.

Welcome to Faster Claims Payment Training

Paul Brady, Head of Policyholder & Third Party Oversight at Lloyd’s, gives an overview of our FCP process training materials, which will help you reap the full benefits of this innovative solution and a better, faster, and more efficient Lloyd’s.

FCP process training summaries

For Managing Agents

Key steps for managing agents

For Delegated Claims Administrators (DCAs)

For brokers

Get in touch

Please contact us for more information on FCP.