Training and support

We offer a range of support and training during your adoption of Faster Claims Payment (FCP), including instructor-led training (in-person and virtual) for managing agents, brokers and Delegated Claims Administrators; adoption training ‘Drop-in clinics’; knowledge articles and on-line training materials; and quick reference guides. Please see below for summaries of the process training, the courses available, and booking links.

Drop-in clinics

Every month we will host two ‘drop-in’ sessions – one in-person in the Lloyd’s building and one virtual – to answer questions about FCP and the onboarding process and to assist those who have already begun the FCP journey with tips and additional guidance.

The next sessions are:

In-person: 

Tuesday 13th September 11am-12pm

Tuesday 11th October 11am – 12pm

Tuesday 8th November 11am – 12pm

Tuesday 13th December 11am – 12pm

Location: Coffee Rooms (next to reception)

Virtual: Thursday 18 August, 4pm – 5pm BST (British Summer Time)

Paul Brady, Head of Policyholder & Third Party Oversight at Lloyd’s, gives an overview of our FCP process training programme, which will help you reap the full benefits of this innovative solution and a better, faster, and more efficient Lloyd’s.

For Managing Agents

For Delegated Claims Administrators (DCAs)

For brokers

Available courses