Training and support

Lloyd’s process training programme has concluded, but in 2023 there will continue to be a range of support and training material available for your adoption of Faster Claims Payment (FCP), including training videos for managing agents, brokers and Delegated Claims Administrators; adoption ‘Drop-in' sessions; webinars, knowledge articles and on-line training materials. Please email FCP@lloyds.com for more information or to receive a copy of the end-to-end process guide.

Please see below for summaries of the key process training steps, and visit our Events and recordings page for upcoming events, useful videos (including a walk-through of the end-to-end reconciliation process), and recordings and slides from previous webinars.

Paul Brady, Head of Policyholder & Third Party Oversight at Lloyd’s, gives an overview of our FCP process training materials, which will help you reap the full benefits of this innovative solution and a better, faster, and more efficient Lloyd’s.

For Managing Agents

For Delegated Claims Administrators (DCAs)

For brokers