Lloyd’s process training programme has concluded, but in 2023 there will continue to be a range of support and training material available for your adoption of Faster Claims Payment (FCP), including training videos for managing agents, brokers and Delegated Claims Administrators; adoption ‘Drop-in' sessions; webinars, knowledge articles and on-line training materials. Please email FCP@lloyds.com for more information or to receive a copy of the end-to-end process guide.
Please see below for summaries of the key process training steps, and visit our Events and recordings page for upcoming events, useful videos (including a walk-through of the end-to-end reconciliation process), and recordings and slides from previous webinars.