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Conduct E-learning

The Customer Oversight Team has developed a conduct e-learning module which is available to the market, including to Coverholders and DCAs, free of charge. The module will give you an overview of:

  • What good conduct looks like
  • How to manage risk conduct within your firm
  • How good conduct could and should lead to sustainable business
  • Lloyd’s expectations of those in the distribution chain

We strongly encourage all staff who work with products that may be sold to individuals, microenterprises or SMEs to complete the training.

Lloyd’s has also worked with the CII and LMA to develop product simplification training. We strongly encourage the market to adopt this training for relevant staff and third parties