The CLA is designed to streamline the claims handling process for claims with multiple Lloyd’s syndicates on risk whilst ensuring that each claim is determined by the appropriate number of agreement parties. The CLA aims to enhance the policyholder and broker experience by having a single Lloyd’s claims agreement party on all standard claims and a lead and second lead claims agreement party acting jointly to handle complex claims.
The CLA is mandated for all syndicates by the Council of Lloyd’s under paragraph 12 of the Underwriting Byelaw. The current version of the CLA came into effect from 1 June 2023 (with transitional arrangements for claims made under policies issued under co-lead binding authority arrangements). The CLA was previously known as the Lloyd’s Claims Scheme.