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Lloyd’s Claims Lead Arrangements

Effective 1 June 2023

The Lloyd’s Claims Lead Arrangements (CLA)

Following consultation with the market in January and February 2023, the finalised set of changes to the Lloyd’s Claims Scheme, now called the Lloyd’s Claims Lead Arrangements “CLA” will take effect from 1 June 2023.

The CLA is designed to streamline the claims agreement process for claims with multiple Lloyd’s insurers on risk whilst ensuring that each claim is determined by the appropriate number of agreement parties, enhancing the policyholder and broker experience by having a single Lloyd’s claims agreement party more often across both open market and delegated authority business. This focuses expert resources on the right claims situations, improves information flow for Lloyd’s followers along with increasing market efficiency and scalability

The CLA is mandated for all syndicates by the Council of Lloyd’s using its powers under paragraph 12 of the Underwriting Byelaw, which itself is made effective through the powers set out in the Lloyd’s Act 1982.

Minimum readiness requirements

The minimum readiness requirements steps for a managing agent in advance of 1 June 2023 are:

  • all claims handlers will have undertaken the new training modules prior to go live and this has been confirmed in writing to Lloyd’s before 1 June 2023 and,
  • managing agents will have reviewed the other supporting resources to assist them in those short and longer term operational improvement considerations and understand the set of market metrics that will be used to track adoption from 1 June 2023

Managing agents can access the CLA training and other supporting resources on the LMA website below.

Frequently Asked Questions

Frequently Asked Questions for the Lloyd’s Claims Lead Arrangements (CLA).

Claims Lead Arrangements documents

The documents below set out Lloyd’s updated requirements.