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Lloyd’s Claims Lead Arrangements

Effective 1 June 2023

Claims for market participants

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The Lloyd’s Claims Lead Arrangements (CLA)

The CLA is designed to streamline the claims handling process for claims with multiple Lloyd’s syndicates on risk whilst ensuring that each claim is determined by the appropriate number of agreement parties.  The CLA aims to enhance the policyholder and broker experience by having a single Lloyd’s claims agreement party on all standard claims and a lead and second lead claims agreement party acting jointly to handle complex claims.  

The CLA is mandated for all syndicates by the Council of Lloyd’s under paragraph 12 of the Underwriting Byelaw.  The current version of the CLA came into effect from 1 June 2023.  The CLA was previously known as the Lloyd’s Claims Scheme.

Claims Lead Arrangements documents

The documents below set out Lloyd’s updated requirements.

FAQs & Supporting Material

Frequently Asked Questions for the Lloyd’s Claims Lead Arrangements (CLA).

Read the FAQs

View the CLA summary and practical guidance below.

Download the summary

Managing agents can access the CLA training and other supporting resources on the LMA website below.

Visit the LMA website

The CLA was adopted with effect from 1 June 2023, following consultation with the Lloyd’s market and relevant stakeholders.  Details of consultation undertaken, including a copy of the consultation document, which outlines the changes implemented by the current CLA can be found here.