Webinar for service providers – materials, our contact list, and next steps

We recognise the critical role that service providers will need to play in supporting market readiness for the change to digital services in Q2 2024. On 26 April we held a webinar where we presented the activity on each of the three key areas of open market placement, delegated authority placement, and claims set out in the second Interactive Guide and roadmap through the lens of a service provider. Representatives from Lloyd’s and the joint venture also shared the main deliverables on the timeline for the Joint Solution Plan highlighting the areas of focus to support market firms in their path to digitalisation.

Attended by over 90 people from more than 50 service providers (see our list of invited organisations below), questions highlighted the importance of selecting the appropriate path to the transition to digital for market-wide cutover in Q2 2024. The joint venture team confirmed that technical specifications had been shared with service providers and market firms to deliver the changes to EDI messaging and we are pleased to attach a communication issued by DXC Technology on 13 May 2022 that shares a new central storage area for key documents that support adoption of digital solutions. This communication also includes details of how you can request access to the Sharepoint site and be added to their mailing list.

We will continue the dialogue with the Service Provider Forum and continue one-to-one discussions with providers, starting with those that have the largest client base in the market. From these discussions, and as we progress along the roadmap, we will identify the next opportunity to hold a Service Provider Forum and will share information and issue invitations in due course.

We believe that we are engaging with all active service providers who currently support managing agents and brokers in the market (see our contact list above). However we ask that you check with your service providers, including your broker, policy administration, claims, document management, and Bordereaux providers, to ensure that they are engaged with the Future at Lloyd’s and email us to add them to our contact list if not.

It's really important that we continue to hear from you, so please don’t wait for a meeting or forum to raise any queries or concerns, and to share suggestions and ideas. Please email us!