The Canadian Council of Insurance Regulators (CCIR) and Canadian Insurance Services
Regulatory Organizations (CISRO) have published their joint guidance that sets out the
expectations for how intermediaries conduct insurance business to ensure the fair treatment of

As an intermediary for Lloyd’s Underwriters, it is expected that your organization will ensure the
Fair Treatment of Customers and implement the necessary controls to measure customer
outcomes and ensure compliance.

For more info, see bulletin AD-18-024 at