Fair Treatment of Customers
Tue 18 Dec 2018
The Canadian Council of Insurance Regulators (CCIR) and Canadian Insurance Services Regulatory Organizations (CISRO) have published their joint guidance that sets out the expectations for how intermediaries conduct insurance business to ensure the fair treatment of customers.
As an intermediary for Lloyd’s Underwriters, it is expected that your organization will ensure the Fair Treatment of Customers and implement the necessary controls to measure customer outcomes and ensure compliance.
Please ensure that you review the published document “Guidance Conduct of Insurance Business and Fair Treatment of Customers” in conjunction with your current protocols assessing the impact to your business.