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FAQs

General

Delegated Contract and Oversight Manager (DCOM) is a new platform that will allow users to create and register binding authority contracts, and provide an end-to-end compliance check for new and existing Coverholders and DCAs. It is being developed in partnership with the market to make it easier, faster and more cost-effective to do Delegated Authority business.

The platform is being delivered in an agile approach with prioritised releases (based on market feedback).

We are targeting the end of June 2021 for market wide adoption of the contract management functionality. Subsequent releases, including the full contract creation functionality are planned for release in 2022.

Market participants (both Brokers and Managing Agents) can join the DCOM market panel to provide input on business requirements, feedback on functionality and system implementation. If you are interested in joining the market panel, please get in touch with Lloyd’s DA Change Team via DAchangesupport@lloyds.com.

Cut over plans are still being developed in partnership with the market. We anticipate there will be a small window in which we will disable BAR and enable Delegated Contract and Oversight Manager to minimise impact on market firms.

The binder registration and coverholder onboarding functionality is mandatory as the solution is replacing existing mandatory systems, BAR and ATLAS. The contract builder functionality is an optional component of Delegated Contract and Oversight Manager.

There will be no additional costs for 2021; all existing costs will be held at current levels. This is following a Lloyd’s Council decision, whereby it was decided that all costs relating to Delegated Contract and Oversight Manger will be covered by the Future at Lloyd’s Programme. Any Future at Lloyd’s related funding is factored into Lloyd’s levy for Managing Agents. For more information, please see Lloyd’s market bulletin here outlining the charges applicable to Lloyd’s members for 2021.

The way users will access Delegated Contract and Oversight Manager in the future is being looked at by Lloyd’s development teams. Our intention is to make the login process as seamless as possible through on online portal. It will not be the same as logging into BAR and ATLAS today, but we understand that the ‘sign in’ experience is important, and we are working on creating an optimal market experience.

Training

Lloyd’s will provide a blend of self-service learning (e.g. video tutorials and user guides) and virtual instructor-led training to cater for all users preferences. Live instructor-led training will be offered pre and post go-live to support market demand.

‘DA Change Leads’ will nominate their organisation’s end-users for instructor-led training in January 2021. Lloyd’s recommends end-users that have imminent July renewals should attend pre-go live training to ensure they are able to apply their learning in the system from Day 1.

Those nominated for training will be invited to register for a session closer to release one go-live. Optional training drop-in sessions will be hosted by Lloyd’s to support with user queries. We expect drop-in sessions to continue into 2022 as we roll out future releases of Delegated Contract and Oversight Manager.

Video tutorials and user guides will be made available on Service Now/Knowledge base from release one go-live.

We will be working with DA Change Leads to identify ‘key users’ of the system and ensure they are given robust training. Training materials and ‘drop-in clinics’ will also be available for all users, to ensure they are confident in using the system.

Yes, ServiceNow will be offering a robust support model post go-live. Further details on the post-go live support model will be made available pre-go live.

Onboarding

Onboarding will involve every organisation signing an end-user license agreement to use Delegated Contract and Oversight Manager, submitting a list of Devolved Administrators, who will manage end-user permissions and nominating a single Registrant who will be responsible for completing organisation’s registration form.

Delegated Contract and Oversight Manager onboarding activities will commence in April 2021.

Market Acceptance Testing

We have invited existing DCOM market panel members and informal MAT participants to take part in formal MAT. We are working closely with the market associations (LMA and LIIBA) to finalise the remaining participants for formal MAT. Participation in formal MAT is subject to a maximum capacity.

Informal MAT members, including participating DCOM market panel members, currently have access to a sandpit environment for testing. However, for most of the market, system understanding will be gained through the training programme for Delegated Contract and Oversight Manager and system demos, planned from May 2021.

Lloyd’s previously ran a pilot in December 2020 (with two managing agents) to ascertain any issues ahead of release one go-live. In addition to this, select market participants (Brokers and Managing Agents) will take part in formal MAT in H1 2021, which will help identify technical/user challenges.

System Integration

Delegated Contract Manager will integrate directly with Delegated Data Manager via live APIs, that will feed contract data downstream, reducing manual re-keying of information and unlocking time saving benefits.

For release one, users will need to manually enter data from their own Contract Builder system into Delegated Contract and Oversight Manager to register binders. For future releases, there will be a live API between Lloyd’s and market organisation’s internal systems (to those who want the functionality) to enable inbound and outbound data, reducing the need for re-keying of information.