Delegated Contract and Oversight Manager

Supporting coverholder onboarding, facility placement and binder registration

Through our Future at Lloyd’s strategy, we’re building the world’s most advanced insurance marketplace. Delegated Authorities business represents nearly 40% of the premium written at Lloyd’s, and our Delegated Contract and Oversight Manager (DCOM) solution is a key part of this journey.

Launched in July 2021, our first DCOM release focused on binder registrations. Subsequent releases continued to deliver wider benefits and ‘right-first-time data and contracts’ – unlocking opportunities to improve reporting, reduce rekeying of data, support the option for continuous contracts and enable Faster Claims Payment for delegated authority business.

With the integration of DCOM and DDM live as of October 2022, data can automatically flow from DCOM into DDM upon registration of a binder. This reduces the need for rekeying of data in DDM and will support the capture of accurate binding authority data for new contracts and renewals.

DCOM has been developed in close consultation with market associations and market firm representatives – with over 1,000 users, from more than 360 firms, registered.

Recent DCOM updates

DCOM and DDM integration training materials

With the integration of DCOM and DDM now live, data can automatically flow from DCOM into DDM upon registration of a binder.

Integration training materials

Service company binders update

During our recent engagement meeting with managing agents we received feedback that the current process for registering service company agreements on DCOM can be difficult and time consuming. While it is important that we have up-to-date details of service company agreements, having considered that feedback we agree that DCOM does not need all the information for service company agreements that is needed for other binding authority agreements.

Find out more about service company binders registration

DCOM field changes

Advanced notice of changes which will be implement later in the year as part of Release 1.4.

Following consultation with the market, we have reviewed all data fields in DCOM and identified approximately 40 fields which can be made non-mandatory or removed from the system for specific users. We have created a document showing which fields these are and providing a rationale for why we need the remaining mandatory or conditionally mandatory fields.

View DCOM field changes

DCOM field guide

To aid users in populating fields on DCOM and ensuring consistency, we have created a guide for the most queried fields, or fields where the greatest attention to detail is required.

View DCOM field guide - updated

Registered users

Everything you need to get started in DCOM, including accessing the system, training and further help and support.

Getting started in DCOM

DCOM Release Information

Important information about DCOM system releases, including the latest system features and what it means for you.

Find out more

FAQs

Take a look at the frequently asked questions.

Read FAQs

Learn more about the Delegated Contract and Oversight Manager

About Delegated Contract and Oversight Manager

Mandatory requirements

It is a mandatory requirement that all binding authorities are registered online in DCOM. Under the Intermediaries Byelaw, all binding authorities are required to be declared to Lloyd's. This is done by registering the binding authority in DCOM. Where processing via central settlement, the binding authority contract should be submitted to Xchanging along with the slip.

Get in touch

Help and support using DCOM

If you require support using the system, please raise a support request with the Lloyd’s Market Support Centre

Raise a support request

Training enquiries

If you or your team require training support, please contact:

DCOMtraining@lloyds.com

General enquiries

For general enquiries, please contact:

DAchangesupport@lloyds.com

Useful links

Future at Lloyd’s

Our strategy for becoming the most advanced insurance marketplace in the world