We are committed to supporting users throughout the transition to DCOM. Further guidance is outlined below.
Getting started in DCOM
Accessing DCOM
If your organisation’s Devolved Administrator has completed your firm’s set up, you can access DCOM.
User training
If you are yet to complete virtual instructor-led training you can sign-up for an upcoming session.
User drop-in sessions
An opportunity to receive any hands-on help required to help familiarise yourself with the new system.
Help and support
If you need help and support using DCOM:
1. Contact your Devolved Administrator first to check all user access set up activities have been completed (including Identity at Lloyd’s single sign-on access)
2. Access training and support materials, including videos showing you how to use DCOM, via the Lloyd's Market Support Centre
Note: To access support materials, you will need to use your Identity at Lloyd’s log-in. Your access to the Market Support Centre will depend on a few factors, such as your organisation and whether you have already created an account. Please review this user guide for further detail on accessing the Market Support Centre portal
3. Raise a support request with the Lloyd’s Market Support Centre if you require additional support after accessing resources available
4. Attend upcoming drop-in sessions to speak to the team directly about business process or technical queries.
Get in touch
Help and support using DCOM
If you require support using the system, please raise a support request with the Lloyd’s Market Support Centre
Training enquiries
If you or your team require training support, please contact:
DCOMtraining@lloyds.com