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Lloyd's launches insurance industry's largest ever culture survey

Mon 13 May 2019

Lloyd’s, the world’s specialist insurance market, has commissioned the Banking Standards Board (BSB) to conduct an independent, market-wide culture survey on its behalf.

The annual survey, the largest ever conducted by the insurance sector, is intended to help Lloyd’s understand the working cultures that exist across the Lloyd’s market, including standards of behaviour and conduct, and to inform further action.

The confidential survey will run until 14 June 2019, after which the outcome and resulting action plan will be reported back to the market.  

The survey is part of Lloyd’s five-point plan, announced in March this year, to create an inclusive and innovative culture, and ensure the market can attract, motivate and retain the best talent.

The plan was developed in collaboration with and endorsed by Lloyd’s Board and Council, and by the associations representing the Lloyd’s market – Lloyd’s Market Association (LMA) and the London & International Insurance Brokers Association (LIIBA).

This survey, the largest of its kind, will help us build the most comprehensive picture of the culture within the insurance industry ever commissioned, and will guide Lloyd’s as we put in place further measures to build a diverse and inclusive market in which everyone is respected and valued. This will ensure the market can attract, motivate and retain the best talent, which is essential for building the future at Lloyd’s.
Lloyd’s Chief Executive, John Neal

  1. The Banking Standards Board (BSB) is an independent body, set up in 2015, to raise standards of behaviour and competence across the banking sector. It has developed a robust set of questions to help Lloyd’s better understand what is working well, and what can be improved.
  2. The survey is entirely confidential and non-attributable, and responses go directly to the BSB, who will collate and aggregate the feedback.
  3. The survey is open to:
  • Everyone with a pass to the Lloyd’s building in Lime Street,
  • Employees of Lloyd’s managing agents, brokers and members’ agents, and
  • Employees of the Corporation of Lloyd’s.

Enquiries to:

Flemmich Webb

Senior Media Relations Manager

Tel: +44 (0)20 7327 6968


About Lloyd’s

Lloyd’s is the world’s specialist insurance and reinsurance market.

With expertise earned over centuries, Lloyd’s is the foundation of the insurance industry and the future of it. Led by expert underwriters and brokers in more than 200 territories, the Lloyd’s market develops the essential, complex and critical insurance needed to underwrite human progress. 

Backed by diverse global capital and excellent financial ratings, Lloyd’s works with a global network of over 4,000 insurance professionals to grow the insured world – building resilience for businesses and local communities and strengthening economic growth around the world.