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Lloyd’s announces new operational structure for delivering Blueprint Two

17 Jan 2022

Lloyd’s, the world’s leading marketplace for commercial, corporate and specialty risk solutions has today announced a new operational structure for the delivery of its transformational Blueprint Two programme following the departure of Lloyd’s Chief Operations Officer (COO) Jennifer Rigby.

Jen leaves Lloyd’s on 21 January and under the new structure Burkhard Keese, currently Lloyd’s Chief Financial Officer, will take on additional responsibility for Technology and Operations as Lloyd’s Chief Operating Officer.

Bob James, Director of Market Transformation, will be responsible for the delivery of Blueprint Two. Bob joined Lloyd’s in June 2021 to drive the uptake and adoption of the Future at Lloyd’s products and services, and in this wider role he will drive forward the strategic vision as it moves from planning to the crucial execution and adoption phase.

“Throughout the pandemic, Jen’s leadership has been crucial in building flexible solutions at pace that have enabled the Corporation and market to continue to operate effectively. Jen has established firm foundations to underpin the future success of Blueprint Two and we have now announced a new operational structure so that we are best placed to succeed and deliver on our goals. We wish Jen all the best and welcome Bob into his new role.”
John Neal
"It has been both a privilege and a pleasure to help the Corporation and Lloyd’s market on its modernisation journey. Together we have made solid progress, and this enabled the market to adapt seamlessly to remote working during the pandemic. I am pleased to have taken the design and concepts of Blueprint Two to a point where we are ready to execute against a committed and contracted plan. My gratitude goes to the many leaders in the market who have tirelessly supported the digitalisation journey and to my team and colleagues at Lloyd’s who have also made it a fantastic five years.”
Jen Rigby

1. Blueprint Two represents the delivery phase of Lloyd’s comprehensive Future at Lloyd’s strategy and sets out the digital-led change and execution plan which will transform the way in which Lloyd’s and the London Market operates. To read the full Blueprint Two report visit our Future at Lloyd’s webpages on our website at
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About Lloyd’s
Lloyd’s is the world’s leading marketplace for commercial, corporate and specialty risk solutions. Through the collective intelligence and expertise of the market’s underwriters and brokers, we’re sharing risk to create a braver world. 

The Lloyd’s market offers the resources, capability and insight to develop new and innovative products for customers in any industry, on any scale, in more than 200 territories. 

We’re made up of more than 50 leading insurance companies, over 200 registered Lloyd’s brokers and a global network of over 4,000 local coverholders. Behind the Lloyd’s market is the Corporation: an independent organisation and regulator working to maintain the market's successful reputation and operation.

We’re working to build solutions for the most current and prevalent threats. As Chair of the Insurance Task Force for HRH The Prince of Wales’s Sustainable Markets Initiative, Lloyd’s is bringing the industry together to insure the transition to net zero. Our research community is pooling expertise from across the industry to provide cutting edge insight on systemic risks from climate change to cyber security. 

And through our digital-led strategy, The Future at Lloyd’s, we’re making it easier and cheaper to place, price and process cover in the Lloyd’s market.