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Lloyd's Virtual Room

We have decided to close the Virtual Room on 14 December 2021.

We know from user feedback that the Virtual Room has been a valuable resource for people during the pandemic when we were all adopting different ways of working. During that time, we have used the opportunity to test and learn what’s important to the market as it negotiates and places business. From conversations with users we have gained insight into what’s important for a valuable proposition to help the market promote itself and stay connected.

We now find ourselves in a different place as the market returns to the office, and the Lloyd’s building. The increase in face-to-face engagement has shifted the need for the Virtual Room and we are looking ahead to where we place the focus of our efforts to best serve the market. We have therefore decided to close the Virtual Room on 14 December as we consider our approach to the physical Underwriting Room. Our strategy on both the physical and virtual elements will be aligned, and as we develop our thinking on the Underwriting Room itself, we will consider future development of digital solutions to negotiate and place business.

Our thanks go to all organisations who have supported the Virtual Room as we navigated the pandemic together. We are on hand to provide support and assistance and encourage users, Organisational and IT Administrators to email virtualroom@lloyds.com as needed.