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Virtual Room

The Virtual Room is a platform that enables the Lloyd’s community to connect digitally.

The Virtual Room is a platform that enables the Lloyd’s community to connect digitally.

We developed the Virtual Room as part of our Future at Lloyd’s strategy to provide a way for underwriters and brokers to continue to connect efficiently and effectively while working remotely. This became particularly important as working practices changed to respond to the COVID-19 pandemic.

As at 30 March 2021, 25 organisations were using the Virtual Room.

Amwins Global Risks
Argo Managing Agency Limited
Ascot
Atrium
Axa
Chesterfield Insurance Brokers Ltd
Chubb
Cincinnati Global Underwriting Agency Limited
Commercial Risks
Decus Insurance Brokers Limited
Ed Broking
ES risks
Faraday
Harman Kemp North American Limited
Hiscox
Hispania Risk Broker
Lancashire group
MAG
Marsh
New Dawn Risk Group Limited
Oxford Insurance Brokers Ltd
RKH Specialty
SCOR Channel
Tasker & Partners
Willis

Lloyd’s Virtual Room – What’s available now and what’s coming up

Lloyd's opened the Virtual Room to all classes of business for those located in the UK. In April 2021 we published a short film that gives a demonstration of the features and functionality available and what’s coming up. The film refers to two documents, which can be found in the Useful Links section at the bottom of this page:

  • Lloyd’s Digital Market Terms of User
  • Virtual Room Onboarding Pack

Find out more about the features and functionality and how to get on board to reap the benefits and frame the future of the Virtual Room.

Why should you use the Virtual Room?

Launched in September 2020 with the North American Property class of business, we have continued to conduct research with users to identify features to support and enhance their experience of the Virtual Room. In January 2021 we opened the Virtual Room to all classes of business located in the UK and have continued to release features and functionality to provide a seamless user experience. We encourage brokers and underwriters to get on board as soon as possible to reap the benefits and shape the future of the Virtual Room.


Brokers will be able to use the Virtual Room to access a real-time view of underwriters’ profiles and risk appetites, and the scheduling and flexible chat features will enable brokers to set up and run virtual meetings with underwriters.

Underwriters will be able to use the scheduling and flexible chat features to share their areas of expertise and risk appetite, so that brokers can easily find them, set up and run virtual meetings.

Virtual Room updates - 2021

15 April 2021

We continue to prioritise our development of new features and functionality based on user feedback. Today we are pleased to announce the release of the market-wide voice and video calling feature in the Virtual Room. This will mean that when users book meetings in their Virtual Room calendar – which syncs with their work calendar – they will automatically be able to set up a voice or video call without needing to use any other software. The meetings will show on their personal dashboard.

In light of the increased interest in getting on board since we opened to all classes of business in the UK, we have produced a short film that gives a demonstration of the features and functionality available now, and what’s coming up on our roadmap. We have also published links to the information needed to get on board.

24 February 2021  Calendar integration now available in the Virtual Room – get on board now

On 24 February we launched some key features that enable brokers and underwriters using the Virtual Room to book a time that’s perfect for them both and syncs directly to work calendars. If you’re not already signed up – get on board now to reap the benefits and frame the future for the Virtual Room.


 27 January 2021
 

Virtual Room: extended to all classes of business for those located in the UK

On 27 January, we extended access to the Virtual Room to include all classes of business for brokers and underwriters located in the UK. We strongly encourage existing users to sign up additional classes of business, and for new users to sign up.

What’s available in the Virtual Room now?

Explore – Find and view brokers and underwriters profiles, and view teams for those who are using the Virtual Room.
Connect – Make use of a diary that synchronises with your work calendar showing free and busy times with no effort required from you, book, and triage market meetings all from within the Virtual Room time simply and easily.
Collaborate – Use voice and video calling in the Virtual Room without having to use any other services.

Currently in development

Share screen within meetings
Specify when you will be in the Underwriting Room

Next in development

Single sign on and multi-factor authentication
Users can create weekly rules for availability
Call another user instantly within the Virtual Room
View notifications on your dashboard
Compare the calendars of several users