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Virtual Room

The Virtual Room is a platform that enables the Lloyd’s community to connect digitally.

As the world around us continues to change and adapt, Lloyd’s is on a once-in-a-generation journey to build a bold and exciting marketplace which will deliver a seamless experience whether you’re working in the Lloyd’s building or remotely.

The Lloyd’s Virtual Room is growing to support flexible and hybrid ways of working for underwriters and brokers to connect efficiently and effectively.

Available to all classes of business in the UK, as at 22 July 2021, the Virtual Room had:

38

Live firms

(Brokers: 26 | Underwriters: 12)

754

Live users

(Brokers: 498 | Underwriters: 256)

32

Firms approved ToU and onboarding:

(Brokers: 17 | Underwriters: 15)

56

Classes of business covered

As at 22 July 2021, 38 firms were using the Virtual Room.

Brokers
A&P Worldwide Solutions Limited
Acrisure/ Beach & Associates
AmWINS/THB
BDB Europe
Chesterfield Insurance Brokers Ltd
Commercial Risks
Decus Insurance Brokers Limited
Ed Broking
Edge brokers
ES risks
G&M International (General & Medical)
Harman Kemp North American Limited 
Hispania Risk Broker
International Professional Risks
James Hampden
Lonmar Global Risks Limited
MAG
Marsh 
Miller
New Dawn Risk Group Limited
Next Level
Oneglobal/Endeavour
Oxford Insurance Brokers Ltd
RKH Specialty
Tasker & Partners
Willis

Underwriters
Argo Managing Agency Limited
Ascot
Atrium
Axa
Brit
Chubb
Cincinnati Global Underwriting Agency Limited
Faraday
Hamilton
Hiscox
Lancashire group
SCOR / Channel
 

Lloyd’s Virtual Room – What’s available now and what’s coming up

Lloyd's opened the Virtual Room to all classes of business for those located in the UK. In April 2021 we published a short film that gives a demonstration of the features and functionality available and what’s coming up. The film refers to two documents, which can be found in the Useful Links section at the bottom of this page:

  • Lloyd’s Digital Market Terms of User
  • Virtual Room Onboarding Pack

Find out more about the features and functionality and how to get on board to reap the benefits and frame the future of the Virtual Room.

Why should you use the Virtual Room?

Launched in September 2020 with the North American Property class of business, we have continued to conduct research with users to identify features to support and enhance their experience of the Virtual Room. In January 2021 we opened the Virtual Room to all classes of business located in the UK and have continued to release features and functionality to provide a seamless user experience. We encourage brokers and underwriters to get on board as soon as possible to reap the benefits and shape the future of the Virtual Room.


Brokers will be able to use the Virtual Room to access a real-time view of underwriters’ profiles and risk appetites, and the scheduling and flexible chat features will enable brokers to set up and run virtual meetings with underwriters.

Underwriters will be able to use the scheduling and flexible chat features to share their areas of expertise and risk appetite, so that brokers can easily find them, set up and run virtual meetings.

Virtual Room updates - 2021

27 July 2021

You have told us in our research – both for the Virtual Room and the Future of the Underwriting Room – that being able to have spontaneous, unplanned conversations is really important to cultivate creativity and break away from strictly agenda-driven meetings. You have also told us that enhanced security of your activity and data is critical as we all seek to defend ourselves against possible breaches. The latest release for the Virtual Room delivers:

Instant call – Just like being able to scan the physical Underwriting Room to see which brokers and underwriters are available, you can now see who in the Virtual Room is free and call them for a quick chat. If they have their browser open they will hear and see an alert and be able to connect with you straight away. Like other software you may be using in your organisation, you will be able to have a voice or video call, and be able to share your screen. Now, you can do this in the Virtual Room with other users without leaving the platform.

Enhanced security – Our commitment to keeping your data secure remains a priority and we are introducing multi-factor authentication (MFA).

The benefits of using the Virtual Room continue to grow. In summary, you can now use the Virtual Room to:

  • Plan your time – let others know when you are in the Underwriting Room and when you are working remotely, view availability, and book meetings in advance.
  • Search the market for individuals, organisations, and risk profiles – helping you to be more efficient and effective with your time.
  • Make and receive instant calls to share your screen and collaborate – view availability and make instant calls in the Virtual Room to cultivate creativity and innovation.
  • Stay secure – we protect your data and privacy.

Register your interest or book a demo with the team to get on board now and join over 750 live users from 38 organisations (as at 22 July 2021).

24 June 2021

Interested in joining the Virtual Room and supporting your hybrid, flexible ways of working? Earlier than expected, we have launched an online booking system for you to book a demonstration of the Virtual Room with the team. We look forward to seeing you, or if you would prefer to discuss further or raise any queries, please email us or register your interest.

22 June 2021

As the world around us continues to change and adapt, Lloyd’s is on a once-in-a-generation journey to build a bold and exciting marketplace which will deliver a seamless experience whether you’re working in the Lloyd’s building or remotely. ‘How can Lloyd’s support you with hybrid, flexible working’ – a blog by Sam Irving (Digital Channel Lead) – sets out why we need a Virtual Room and a physical Underwriting Room, and shares the latest developments and key statistics about the take up and use of the Virtual Room. We have also set out the numbers on this page and will update them monthly from August.

In July we will be releasing an online booking form for you to receive a demo from the team if you’re interested in joining the Virtual Room. Until then, please register your interest or email us and we will get back to you within 2 working days.

15 April 2021

We continue to prioritise our development of new features and functionality based on user feedback. Today we are pleased to announce the release of the market-wide voice and video calling feature in the Virtual Room. This will mean that when users book meetings in their Virtual Room calendar – which syncs with their work calendar – they will automatically be able to set up a voice or video call without needing to use any other software. The meetings will show on their personal dashboard.

In light of the increased interest in getting on board since we opened to all classes of business in the UK, we have produced a short film that gives a demonstration of the features and functionality available now, and what’s coming up on our roadmap. We have also published links to the information needed to get on board.

24 February 2021  Calendar integration now available in the Virtual Room – get on board now

On 24 February we launched some key features that enable brokers and underwriters using the Virtual Room to book a time that’s perfect for them both and syncs directly to work calendars. If you’re not already signed up – get on board now to reap the benefits and frame the future for the Virtual Room.


 27 January 2021 

Virtual Room: extended to all classes of business for those located in the UK

On 27 January, we extended access to the Virtual Room to include all classes of business for brokers and underwriters located in the UK. We strongly encourage existing users to sign up additional classes of business, and for new users to sign up.

What’s available in the Virtual Room now?

Explore – Find and view brokers and underwriters profiles, and view teams for those who are using the Virtual Room.
Connect – Make use of a diary that synchronises with your work calendar showing free and busy times with no effort required from you, book, and triage market meetings all from within the Virtual Room time simply and easily.
Collaborate – Use voice and video calling in the Virtual Room without having to use any other services.

Currently in development

Share screen within meetings
Specify when you will be in the Underwriting Room

Next in development

Single sign on and multi-factor authentication
Users can create weekly rules for availability
Call another user instantly within the Virtual Room
View notifications on your dashboard
Compare the calendars of several users