Streamlining the claims decision making process

In our latest video blog, Paul Brady, business owner for the Future at Lloyd's claims solution, talks through some of the work they have been doing to help speed up the claims process in these challenging times.

“The claims process is absolutely critical to the experience that our customers receive, so it's more important than ever that we make sure that the claims process is as good as we can make it. The team have been working hard to deliver improvements to our processes, to ensure that money gets into the hands of our customers as quickly as possible.”