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​Field Pros Direct

Key facts

Cohort: Cohort 2, 2019 

Focus in insurance value chain/workflow: Claims  

Founded: 2017 

Status: Operating, still in insurance 

Company type: Administration system 

Head office: North America 

Main global offices: USA 

Locations served: USA 

Employee count: 11-100 


Field Pros Direct (FPD) has created a virtual claims management solution for policyholders to document damage to a property with videos and photos accessible via a weblink. Field Pros will analyse the information sent using AI, machine learning, and predictive analytics. FPD also connects to a network of independent field adjusters in the USA who are sorted based on their area of expertise and locations served. 

Lab activity

Primary focus product area whilst in the Accelerator: Improving policy and claims admin I Improving claims process

FPD acquired Bridgewater Group after an introduction made by the company’s mentors at Atrium. FPD also gained valuable knowledge around the data needs of Lloyd’s Managing Agents and Coverholders, which it has used to tailor its solutions.  

Following its involvement in the Accelerator, FPD was used by Atrium Underwriters, whose employees explained that their virtual adjusting service paired with the tool has been used to improve turnaround times for their clients and reduce the cost on insurers when handling claims. The Lab also helped the development of AI Inspection, a product that automates data collection and interpretation for both loss control and claims. 

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Learn about all our alumni who have take part in the Lloyd’s Lab Accelerator programme.