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Frequently Asked Questions

The Virtual Room is a digital tool to help the Lloyd’s community to connect with each other inside and outside of the Underwriting Room in the Lloyd’s building on Lime Street, London.

As part of its strategy to create the most advanced insurance marketplace in the world, Lloyd’s has developed the Virtual Room to enable brokers and underwriters to connect whether it be remotely or in the physical room, as we look to continue to support hybrid ways of working.

Brokers will be able to use the Virtual Room to access a real-time view of underwriters’ profiles and risk appetites, with the scheduling and flexible chat features then also enabling the broker to set up and run virtual meetings with underwriters.

Underwriters will be able to use their profile and synced calendars to easily share their areas of expertise, risk appetite and availability so that brokers can easily find them, set up and run virtual meetings.


The Virtual Room was launched in September 2020 with those working in the US Property class of business as its first cohort. In January 2021, we opened the Virtual Room to those operating in all classes of business and located in the UK. We encourage brokers and underwriters to sign up as soon as possible.

Simply register your interest and we will be in touch.

All you need to do is to sign up your organisation to the platform. Please email and we will be in touch to start the simple sign-up process.

Please email for assistance. 

The Virtual Room has a number of features and functionality that make it easier to: find others in the Lloyd’s community with a searchable directory, individual and team profiles (which are editable), the ability to connect through chat, use the Virtual Room calendar to book a meeting, respond to meeting requests, and real time availability synced with your business calendar.

Watch our short demo video and bookmark or add the Virtual Room webpage to your favourites to stay up to date with the latest developments.

As at January 2021, the Virtual Room is available to use by those operating in all classes of business and located in the UK. We are looking to extend making the platform available to those located in other regions and will share updates as soon as we are able.

We conducted a number of research sessions with underwriters and brokers in the initial development of the Virtual Room and have continued to conduct research with users to identify the features that can support and enhance the user experience. More information about our work is available on the Building the future blog | Future at Lloyd’s webpage. 

We’re on a once-in-a-generation journey to build a bold and exciting marketplace which will deliver a seamless experience whether you’re working in the Lloyd’s building or remotely. By redesigning our iconic Underwriting Room and enhancing digital capabilities through our Virtual Room and new Lloyd’s mobile app, we’re embracing flexible, hybrid ways of working to ensure Lloyd’s continues to be the space to meet, convene, and share risk.

On 22 June 2021 we published ‘ How can Lloyd’s support you with flexible, hybrid working?’ setting out our activity and latest progress. Our physical and digital offerings will continue to evolve and grow and we encourage you to stay appraised of developments by visiting our webpages for the Virtual Room and Future of the Underwriting Room for the latest news and developments.

We have produced a short film that gives a demonstration of the Virtual Room. We hope this is useful and that you will share it with your colleagues as you use the Virtual Room, and consider how it could support other classes of business for your organisation. It’s really important that we continue to develop and deliver benefits that make a real difference and welcome your queries, input and suggestions. Please email us at, and if it’s easier for you to speak with us, let us know and we will be in touch to arrange a mutually convenient time.

Please use the link to access the Virtual Room. We strongly suggest that you add this to your favourites and/or bookmarks.

Please email for assistance.

We emailed all registered users on  Wednesday 10 February 2021 with an onboarding form and the steps they need to take to add users for other classes of business in their organisation. Please email if you didn’t receive this email, or would like further assistance.

On Wednesday 10 February 2021 we emailed those registered as Cronofy administrators with materials and the three steps to take to ensure that users can make the most of calendar integration. Please email if you didn’t receive this email, or would like further assistance.

There are two ways to connect your calendar if your organisation has approved the use of Cronofy for calendar integration:

i) When onboarding for the first time: Please join one of our weekly onboarding process sessions by emailing us at and we will take you through the steps.

ii) If connecting yourself: Log into the Virtual Room at and go to your dashboard. This can be found by going to the avatar in the upper right-hand corner, hovering over it and clicking the second option in the drop-down menu ‘My dashboard’.

When you get to your dashboard, click onto ‘connect my calendar’ and the options for ‘calendar’ or ‘none’ should appear.

Select ‘calendar’ and press ‘confirm’. You will be taken to your dashboard which will show your calendar and meeting requests log.

If you don’t see the ‘calendar’ option, your organisation has not enabled calendar integration yet. Please contact your Cronofy administrator for an update.

If you don’t see an option to connect your calendar, this means that your organisation has not enabled calendar integration yet. We are working with each firm’s IT department to approve the use of Cronofy, a third party service enabling calendar integration. Once it has been approved, you will get a message from the Virtual Room team letting you know you can now connect your calendar. Please contact your Cronofy administrator for an update.

Please contact your Cronofy administrator for an update. If there is anything that we can do to help, please email

Please see our privacy notice for details on how your data is being stored. If you have any further questions around data use, please contact the Data Protection Office at