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Frequently Asked Questions

The Virtual Room is a digital tool to help the Lloyd’s community to connect with each other inside and outside of the Underwriting Room in the Lloyd’s building on Lime Street, London.

As part of its strategy to create the most advanced insurance marketplace in the world, Lloyd’s has developed the Virtual Room to enable brokers and underwriters to connect whether it be remotely or in the physical room, as we look to continue to support hybrid ways of working.

Brokers will be able to use the Virtual Room to access a real-time view of underwriters’ profiles and risk appetites, with the scheduling and flexible chat features then also enabling the broker to set up and run virtual meetings with underwriters.

Underwriters will be able to use their profile and synced calendars to easily share their areas of expertise, risk appetite and availability so that brokers can easily find them, set up and run virtual meetings.

 

The Virtual Room was launched in September 2020 with those working in the US Property class of business as its first cohort. In January 2021, we opened the Virtual Room to those operating in all classes of business and located in the UK. We encourage brokers and underwriters to sign up as soon as possible.

Simply register your interest and we will be in touch.

All you need to do is to sign up your organisation to the platform. Please email virtualroom@lloyds.com and we will be in touch to start the simple sign-up process.

Please email virtualroom@lloyds.com for assistance. 

The Virtual Room has a number of features and functionality that make it easier to: find others in the Lloyd’s community with searchable directory, individual and team profiles (which are editable); and connect through chat functionality for setting up availability, use the Virtual Room calendar to book a meeting, respond to meeting requests, and real time availability synced with your business calendar.

We released calendar integration on 24 February 2021. This enables users to view real time availability across the market and book meetings from within the Virtual Room and sync with your calendar. We are also planning to launch instant 1:1 calls on a market wide voice and video tool, including screen share.

As at January 2021, the Virtual Room is available to use by those operating in all classes of business and located in the UK. We are looking to extend making the platform available to those located in other regions and will share updates as soon as we are able.

We conducted a number of research sessions with underwriters and brokers in the initial development of the Virtual Room and have continued to conduct research with users to identify the features that can support and enhance the user experience. More information about our work is available on the Building the future blog | Future at Lloyd’s webpage. 

While the pandemic accelerated the pace of change and digital transformation at Lloyd’s, the ability to negotiate complex risks face to face with Lloyd’s expert underwriters is, and will continue to be, an important element of our global and growing market. Lloyd’s Underwriting Room, which is little changed since it opened in our Lime Street building in 1986, is here to stay. In February 2021 we launched a market-wide consultation on the Future of the Underwriting Room to gather insight and ideas from a diverse range of stakeholders about the future requirements for the shared spaces and services within the Lloyd’s building, as well as how these interact with different digital solutions, such as our Virtual Room. Find out more about our work on the Future of the Underwriting Room, including how to get involved and submit your suggestions.

We have produced a short film that gives a demonstration of the Virtual Room. We hope this is useful and that you will share it with your colleagues as you use the Virtual Room, and consider how it could support other classes of business for your organisation. It’s really important that we continue to develop and deliver benefits that make a real difference and welcome your queries, input and suggestions. Please email us at virtualroom@lloyds.com, and if it’s easier for you to speak with us, let us know and we will be in touch to arrange a mutually convenient time.

Please use the link https://www.lloydsdigitalmarket.com to access the Virtual Room. We strongly suggest that you add this to your favourites and/or bookmarks.

Please email virtualroom@lloyds.com for assistance.

We emailed all registered users on  Wednesday 10 February 2021 with an onboarding form and the steps they need to take to add users for other classes of business in their organisation. Please email virtualroom@lloyds.com if you didn’t receive this email, or would like further assistance.

On Wednesday 10 February 2021 we emailed those registered as Cronofy administrators with materials and the three steps to take to ensure that users can make the most of calendar integration. Please email virtualroom@lloyds.com if you didn’t receive this email, or would like further assistance.
 

There are two ways to connect your calendar if your organisation has approved the use of Cronofy for calendar integration:

i) When onboarding for the first time: Please join one of our weekly onboarding process sessions by emailing us at virtualroom@lloyds.com and we will take you through the steps.

ii) If connecting yourself: Log into the Virtual Room at www.lloydsdigitalmarket.com and go to your dashboard. This can be found by going to the avatar in the upper right-hand corner, hovering over it and clicking the second option in the drop-down menu ‘My dashboard’.

When you get to your dashboard, click onto ‘connect my calendar’ and the options for ‘calendar’ or ‘none’ should appear.

Select ‘calendar’ and press ‘confirm’. You will be taken to your dashboard which will show your calendar and meeting requests log.

If you don’t see the ‘calendar’ option, your organisation has not enabled calendar integration yet. Please contact your Cronofy administrator for an update.

If you don’t see an option to connect your calendar, this means that your organisation has not enabled calendar integration yet. We are working with each firm’s IT department to approve the use of Cronofy, a third party service enabling calendar integration. Once it has been approved, you will get a message from the Virtual Room team letting you know you can now connect your calendar. Please contact your Cronofy administrator for an update.

Please contact your Cronofy administrator for an update. If there is anything that we can do to help, please email virtualroom@lloyds.com.

Please see our privacy notice for details on how your data is being stored. If you have any further questions around data use, please contact the Data Protection Office at data.protection@lloyds.com.